Amazing customer service
Amazing customer service. I highly recommend this company.
By Martha
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
711 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpine Shop is your one stop shop for all your winter sports & outdoor casual wear needs. Whether you are skiing, snowboarding, snowshoeing, racing down the mountain or just looking stylish for some Aprés Ski, we offer the best selection and most knowledgeable staff to help you make the best choice.Alpine Shop's philosophy is simple: Families, Fun and the Great Outdoors. Put those elements together in any combination and that's what we're all about.Our families have been in the ski business for over 50 years (since 1963) and have had a front row seat watching the ski industry evolve. We understand and cater to the needs of skiers and snowboarders. The Alpine Shop is nestled in beautiful Northern Vermont right in the middle of New England Ski Country."Just Ask" is our motto and we truly mean it. Canada Goose, K2, Line, Volkl, Blizzard, Icelantic, Smith, Giro, Rossignol, Burton, Patagonia, Lilla P, The North Face & Prana are just a few of the many brands we offer. Our online store offers a sampling of the many wonderful products. If you do not see what you are looking for online, just ask and we will do our best to find it for you. If you have any questions or comments please contact us. See you on the slopes and remember to Ski Today. Work Tomorrow!
Alpine Shop (alpineshopvt.com) has 711 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
711 approved reviews, newest moderated first
Amazing customer service. I highly recommend this company.
By Martha
BBest price, fast free shipping, excelent value and service.
By Mike
So I have taken my skis to get tuned at the Alpine Shop for some time but I will not be going back. The past three times I have had my skis serviced at the Alpine Shop they have not been done when I have gone to pick them up - despite getting notices that the work was completed. In addition, in each case I picked up the gear several days past the promised by date. While it's tempting to take out my frustrations on the tech, I believe that the problem lies more with the organizational process (or more accurately, the lack thereof). While they do use a computerized system, it seems like they cannot quite sync the work that needs to be done with the date that the customer would like her/his equipment by. The result is that when I have arrived to pick up my skis, there seems to be general confusion about what work has been done and when said work was supposed to be completed. Sorry, but I am done with this business and I would not recommend it - despite the fact I would like to support a long-time local business.
By ERIC
Response from Alpine Shop· Dec 11, 2017
Eric, thanks for taking the time to bring this to our attention. The warm fall weather ultimately pushed a flood of people into our shop much later than usual. The sudden surge taxed our systems so please accept our sincere apologies. It's not an excuse, however, as we will be putting new steps in place to remedy this. Some are now in use and we hope you will come back and give us another chance. Happy trails.
Website was easy to use, shipping was quick, and items arrived in perfect condition.
By TDC of A.
Good price, friendly people, quick shipping
By Kai
I ordered my first Canada Goose parka from Alpine Shop. I called the store first before making the online purchase. The sales associate was very helpful and answered all my questions. They are also one of the biggest approved retailers of Canada Goose which is a plus. I highly recommend this store.
By Katherine
Alpine shop has really good prices and great customer service. I am really happy with my purchase
By elizabeth
Alpine delivered exactly as advertised!
By Bill