Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
Alpha Paw IncSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpha Paw is built with the mission of helping your furry family to lead happier, healthier and longer lives. We are a team of pet lovers who join in passion to create amazing products you and your pets will love! We believe pets come first and this is...
Alpha Paw Inc (alphapaw.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
This was the third time I have ordered from Lulufam - 2 for coffee cups; 1 for the pillow, and I was more than saitisfied each and every time. They were all given as gifts, and the recipients were thrilled with theirs. Highly recommended for anyone who owns and loves their pets.
By Vicki P.
I selected a delivery method that would take 7-10 days to be delivered. It’s been over A MONTH and it hasn’t even shipped yet!!! When I asked to cancel the order since the recipient’s birthday was weeks ago they said there was nothing they could do. Wow... great customer service...
By Alia A.
Both times I have ordered the product has been outstanding. the first was a pillow for my daughter with her 2 deceased dogs and 2 current dogs ...all Australian Shepard’s The second was a coffee cup for my daughter with her retriever and her little deceased Maltese they were were so adorable Like The fact that we can honor our dogs that have passed with little angel wings
By Denise E.
Helpful folks, quick delivery, unique, awesome company!
By Elaine M.
I ordered mugs and pillow back in November. My mugs arrived in January and the pillow was missing. I contacted them about the missing item and just asked for a refund as it was almost February and the pillow was supposed to be a Christmas present. They rushed to get it together and sent it for my approval. I declined the pillow and asked for a refund, but they shipped it anyway. They shipped it to the wrong address and I did everything I could including contacting the post office and I still don’t have my pillow. They are giving me every excuse in the book to not refund me. Terrible customer service and I will be sure to NEVER purchase from them again. Please don’t waste your money and support bad business.
By K
Lulufam is the perfect thoughtful gift. I 100% recommend this website!! My best friend absolutely loved it !! Fast shipping made it an even better experience!!
By Raina P.
I love the mug that I got. It’s quality and the concept really comforted me after the death of my dog. Customer service was great when I wanted to change to background of the design. Thumbs up! I want to get more in future as gifts.
By Natalie
I am so impressed with your product and service. My personalized mug came so quickly after I ordered and is so cute! It’s my new favorite mug 😃
By Cavalier M.
