Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 13 reviews with 4 stars · Clear filters
These alphabet trains are cute for little ones learning to spell their name. Very colorful and seem to be well made. My grandson loves trains and has had his for 3 years now. I recently bought one for my brother's grandson, 2 years old
By MARY P.
The book is wonderful with my Grandson's name throughout. I did, however, upload a photo of him to be added to the book and it is not there. I was a little disappointed but the family didn't know so it was a lovely Easter surprise for them!
By Barbara W.
Response from Alphabet Trains· Apr 9, 2021
Hello and thank you for your review. We are extremely sorry to hear that you had a problem with inclusion of the image in the storybook. There is a size constraint on the images and that is probably why your image was not uploaded. It is there to ensure image quality for the published book. We do post the image constraint on the product page but you may have not been aware of it and we apologize if that was unclear. Regards, alphabet-trains.com
I never received any notification that the train was shipped. If I hadn’t heard from the recipient I still wouldn’t know.
By Sheila
Response from Alphabet Trains· Jun 24, 2020
Thank you for your review. We are sorry to hear that you did not receive the shipping confirmation email. We send the shipping confirmation email as soon as an order is shipped, but sometimes emails end up in the Spam/Junk folder. We apologize for the problem snd hope that aside from that, everything else was satisfactory. alphabet-trains.com
Placing order was not totally easy. Had difficulty when trying to select items.
By Lois
The timber toots were very easy to order for my younger son and arrived in good condition as pictured. My only hesitation is that I know more colors are available at local retailers so that was a bummer but as they appeared to be the only online retailer for this product, I am pleased!
By MomofBoys
