Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
109 reviews
ALPAKASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
ALPAKA (alpakagear.com) has 109 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
109 approved reviews, newest moderated first
Amazing products, amazing service 👍🏻 I live in Italy and the shipping was perfect and quickly. Thanks so much ! Claudio
By Claudio B.
Response from ALPAKA· Sep 27, 2024
Hi Claudio, Thank you for your wonderful feedback! We're delighted to hear that you’re enjoying our products and that your shipping experience to Italy was smooth and quick. Your satisfaction means a lot to us! If you ever need assistance or have any questions, please feel free to reach out. We’re here to help!
Qualität ist leider nicht so gut wie dargestellt. Lieferung dauert ca 10 Tage und möchte man die Artikel zurück schicken muss man ihn auf eigene Kosten nach AUSTRALIEN senden!!! Wie bitte?
By Revo R.
Response from ALPAKA· Sep 12, 2024
Hello Revo. We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you
Terrible product, terrible customer service - do not buy! Their products are poorly designed and then they expect you to pay more in return shipping than you paid for the product before they agree to make anything right. Buyer Beware!
By Sam S.
Response from ALPAKA· Sep 12, 2024
We are sorry to hear about your experience. Please contact us directly at [email protected] for us to look into your situation clearly for the product that you have purchased.
RETURNS ARE A JOKE, BUY ONLY IF YOU ARE 100% SURE YOU WANT THE PRODUCT IF YOU LIVE OUTSIDE US AND AUSTRALIA. Email I got from support: "Unfortunately, we don't have a warehouse in Europe. Our products can only be returned to our warehouse in the US (for US customers only) and Australia (International Returns)." While checking out the cart It should be stated clear that returns are as expensive as products, of course it was hidden and only if you actually want to return you will learn this. I love the products and would love to buy more but I was shocked to know that return is basically just an arrow in the knee, gotta look for another shop.
By luftkuss
Response from ALPAKA· Sep 12, 2024
We truly appreciate your feedback and are sorry to hear about your frustration with our return policy. As mentioned previously in response to your email in regards to your enquiry to organize a return within Europe, we are sorry that we are not able to as our return process is indeed limited to our warehouses in the US and Australia and it is stated as well on our returns page on our website. https://alpakagear.com/pages/returns We understand that this can be inconvenient for our international customers, and we sincerely apologize for any confusion or inconvenience this may have caused.
I was planning to order one item from their website to Ireland and the total cost of shipping and estimated taxes were almost the same amount of the item. This is really not making sense while they are advertising to EU but cannot send items with a logical cost.
By Güçlü B.
Response from ALPAKA· Sep 12, 2024
Hello. We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you
ELEMENTS BACKPACK PRO - Black X-Pac VX42 I was looking for a backpack that I could use for both office work and short trips. As a software engineer, I usually carry a lot of tech with me—laptop, keyboard, mouse, cables, headphones, etc.—and this backpack fits everything perfectly. The layout of the pockets in the front compartment is amazing, and the two side water bottle/umbrella pockets are such a nice touch. The fact that the magnetic sternum strap can be easily removed is a great feature. The only downside for me personally is that I would have preferred the luggage passthrough to be horizontal so the backpack would stay upright when attached to a carry-on suitcase. Other than that, 5/5. I've been using it for a month now and there are no signs of wear and tear. I highly, highly, highly recommend it! P.S. Just ordered the GO SLING MINI V2!
By Lozan L.
Response from ALPAKA· Sep 12, 2024
Hello Lozan. Thank you for your kind feedback and recommendation on the Elements Backpack Pro. Glad to hear as well that you have placed another order with us! We cant wait for you to receive your Go Sling Mini V2. Do let us know if there is anything else that you would require assistance with by dropping us a mail at [email protected] Have a wonderful week!
I wish I could give this a zero star. The customer service is AWFUL! I purchased something from their outlet sale l, and it never arrived. I was contacted by support, they called me the wrong name, and asked if I received the product. First of all, how do you not have the tracking information to see if it was delivered, second I had not received it. Long story short they offered me a refund, which I did not want, I wanted the product that I paid for. They were unable to ship me another one, after I requested that I did not want a refund. They ended up refunding me the amount, which I did not want. Also I can no longer look at reviews, or make a review on their site or app. They make it so the people that have had a bad experience are silent and can’t let anyone else know. It’s a ridiculous company and it’s terrible customer service.
By Jb
Response from ALPAKA· Sep 26, 2024
Hi JB, I’m truly sorry to hear about your experience. It’s clear that we fell short in several areas, and I understand your frustration. Your feedback about the incorrect name and lack of tracking information is invaluable, and I’ll ensure it’s addressed with our team. I apologize for not being able to fulfill your request for a replacement and for the inconvenience this has caused. It’s our goal to provide a better experience, and I’m disappointed we didn’t meet your expectations. Regarding your concerns about reviews, I appreciate you bringing this to our attention. Transparency is important to us, and we want all voices to be heard. If you’d like, I can assist you further or escalate your concerns. Thank you for sharing your experience, and I hope we can regain your trust in the future.
Commander pour essayer leurs produits, et franchement je suis bien impressionner que ce soit par la qualité ou même par le service. C'est sûr qu'il ne faut pas s'attendre à une livraison ultra rapide etc.. Mais est largement nécessaire.
By Client
Response from ALPAKA· Sep 12, 2024
Hello. Thank you for your kind feedback with us at ALPAKA!
