Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
Alpaca CollectionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
293 approved reviews, newest moderated first
This website is one of the only ways I can get my hands on premium wool garments from my favorite brands like KUNA in the US. They are quick, responsive, and high quality. Also, the prices are great!
By Lauren A.
Problems with first shipment. Apparently the customs needed to know more info about what is inside so the shipment was returned. I never got contacted by fedex and when the company contacted me it wasn’t very clear via the tracking …so the package for sent back. Company contacted me and helped me resolve issues in a timely manner by sending another package through a diff company. Excellent customer service and support, I just received the second shipment and products are as described! Happy with my order :)
By Raluca Maria P.
Response from Alpaca Collections· Sep 5, 2023
Dear Maria, we’re normally known for our exceptional attention to detail, and we sincerely apologize for any inconvenience you have experienced. We would appreciate the opportunity to make this right, our customer service team has contacted you. I hope you give us another chance so you can have the excellent experience we're known for.
Very happy with product ordered Order to deliver, exceptional Thank you!
By Joey S.
Information about my purchase from order to deliver.
By Inger M.
Fast delivery and great products
By Sandra F.
The jewelry I bought was beautiful, but the scarf was not a dark blue as pictured, it was much lighter.
By CC
Response from Alpaca Collections· Jul 25, 2023
Dear Carla, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the jewelry you purchased beautiful. However, we sincerely apologize for the scarf not being as pictured. If you are interested, we can arrange an exchange for you. Please let us know, and we will provide you with the necessary return instructions and ensure the correct item is sent to you promptly. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
High quality. beautiful color.
By Joanne M.
Great service and great product
By Clarice G.
