Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
Alpaca CollectionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
293 approved reviews, newest moderated first
Excellent quality as expected the shawls weren’t too big
By Maria Elena Von W.
Response from Alpaca Collections· Nov 5, 2025
Thank you so much, María Elena! We’re delighted to hear that you were pleased with the quality of your shawls — it means a lot to us. We truly value your feedback and will keep your comments in mind as we continue refining our designs. We hope to see you again soon on our website! Warm regards, The Alpaca Collections Team
When I ordered the product, it was on back order, so I knew it would arrive a bit late. What I didn't expect, was the company to throw in a free alpaca beanie as a consolation for waiting so long. Thanks! I love my new hoodie and hat!
By Jacob M.
Response from Alpaca Collections· Oct 31, 2025
Thank you so much, Jacob! We’re thrilled to hear that you’re happy with your hoodie and hat — and that our small gesture made the wait worthwhile. We always strive to make every experience a positive one, even when delays happen. Your kind words truly mean a lot to us, and we look forward to serving you again soon! Warm regards, The Alpaca Collections Team
Customer service was outstanding! However, second set of pajamas I ordered ( size L) were suppose to be a size larger than original set (size M) but I couldn’t see any difference between the two tops.
By KATHY D.
Response from Alpaca Collections· Oct 23, 2025
Thank you for your feedback, Kathy! We’re so glad to hear you had a positive experience with our customer service. We’re sorry, however, that the sizing between the pajama sets didn’t meet your expectations. These pajamas are crafted by one of our partner suppliers, whose sizing can occasionally vary slightly from standard measurements. We truly appreciate you taking the time to share your thoughts, as it helps us continue improving. As a small gesture of appreciation, we’d like to offer you $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even more enjoyable. Warm regards, The Alpaca Collections Team
The hat is of good quality. Tends to dress larger. Would have gotten at least 4 stars if their return procedures were less complicated and they would include a return label. With their current system, unless you know your exact size, ordering is just a hassle. Other websites are more client friendly.
By Ramon P.
Response from Alpaca Collections· Oct 23, 2025
Thank you for your feedback, Ramon! We’re glad to hear that you’re happy with the quality of your hat. We appreciate your comments about our return process and sizing, and we completely understand how this can make ordering more challenging. We’re continuously working to simplify our procedures and improve the overall shopping experience, so your input is very helpful to us. Warm regards, The Alpaca Collections Team
Pleased with my ponche
By Josie
Response from Alpaca Collections· Oct 23, 2025
Thank you, Josie! We’re so happy to hear that you’re pleased with your poncho and its quality. We truly appreciate your support and hope you enjoy wearing it for many seasons to come. We look forward to seeing you again on our website soon! Warm regards, The Alpaca Collections Team
Dealing with Cusomer Service as a true delight.
By Rosemarie P.
Response from Alpaca Collections· Oct 23, 2025
Thank you so much, Rosemarie! We’re truly delighted to hear that your experience with our Customer Service team was such a pleasant one. Providing warm and attentive care is always at the heart of what we do. We deeply appreciate your kind words and look forward to assisting you again soon. Warm regards, The Alpaca Collections Team
It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.
By customer
Response from Alpaca Collections· Oct 23, 2025
Thank you so much for your thoughtful review! We’re so happy to hear that your sweater arrived on time and that you love its softness and craftsmanship. We truly appreciate your suggestion regarding the length, feedback like yours helps us refine every detail for future collections. Warm regards, The Alpaca Collections Team
The sweater looks nice, but the fabric is so thin one can see light through it.
By Jcs
Response from Alpaca Collections· Oct 23, 2025
Thank you for your feedback, James! We’re glad to hear you liked the look of the sweater, though we’re sorry the fabric didn’t meet your expectations. Some of our lighter knits are designed for breathability and layering, but we understand this may not suit everyone’s preference. As a small gesture of appreciation for sharing your thoughts, please enjoy $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even better. Warm regards, The Alpaca Collections Team
