Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
643 reviews
Almond MuseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
643 approved reviews, newest moderated first
Jazz helped me with the exchange and she was very patient. Excellent service.
By melica V.
Response from Almond Muse· Dec 10, 2025
Hi Melica, Thank you so much for your kind words! We’re delighted to hear that Jazz was able to assist you with patience and excellent service. Providing helpful and caring support is always our goal, and we’re so glad it made a positive experience for you. With care, Almond Muse Customer Support
Prompt customer service
By Annie
Response from Almond Muse· Dec 8, 2025
Hi Annie, Thank you so much for your feedback. We’re glad to hear our customer service team was able to assist you promptly. If you ever need anything else, we’re always here to help. With care, Almond Muse Customer Support
I bought three dresses during the Black Friday deal (buy 2, get 3). At first, everything seemed great — the order arrived quickly and the dresses looked fine. All three were the same size, but one didn’t fit and another had a design that just wasn’t flattering. I decided to return those two and paid 26 euros to ship them back to the warehouse. I was aware of the return cost since it was clearly stated on their website. However, the third dress turned out to have a defect in the top part — one side was sticking up due to a manufacturing error. Since the first two returns were because of my own preferences, I accepted the return fee. But the third one was clearly not my fault. Despite this, Almond Muse still wants me to pay for another return shipment just to get a replacement for the defective dress. I cannot believe they sent me a faulty product and now expect me to pay what amounts to one-third of the dress’s cost just to replace their mistake. After 12 emails back and forth, they now claim I should use my store credit of 63 euros — credit I only got after returning the other dresses AND paying 26 euros for that return — to cover the cost of replacing the defective item. In other words, they are telling me I will pay 139 + 26 = 165 euros just to get that ONE dress that is not broken. This is unacceptable. I do not recommend shopping here.
By Maia S.
Response from Almond Muse· Dec 7, 2025
Hi Maia, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience, and we fully understand how frustrating this situation must have been. At Almond Muse, we take pride in both our craftsmanship and our customer care, and we regret that your experience fell short of the standard we strive to uphold. While our return policy, including return costs, is clearly outlined on our website, defective items are always handled with special attention. You should never feel responsible for a manufacturing issue, and we’re sorry that this was not communicated clearly during your email exchange. We would really like the opportunity to reassess your case and ensure it is handled fairly. Please reach out to us again at [email protected] with your order number and reference this review so our senior support team can personally look into the matter and work toward the most appropriate resolution. Thank you again for bringing this to our attention. Kind regards, Almond Muse Customer Support
I love the style that you impregnate each garment😍
By Claudia Durba P.
Response from Almond Muse· Dec 6, 2025
Hi Claudia, Thank you so much for your wonderful comment! We’re thrilled to hear that the style and care put into each garment resonates with you. Your support and kind words truly mean the world to us! With care, Almond Muse Customer Support
Great experience so far! Ordering was easy and communication was good. My package hasn’t arrived yet, but it’s still within the normal timeframe. Looking forward to receiving it!
By Elmedina B.
Response from Almond Muse· Dec 6, 2025
Hi Elmedina, Thank you for your kind words! We’re glad to hear that your ordering experience was smooth and that our communication met your expectations. Your package is on its way, and we hope it arrives soon so you can enjoy your new purchase. We truly appreciate your patience and look forward to hearing what you think once it arrives! With care, Almond Muse Customer Support
Great communication. Kind and understanding service.
By Amy M.
Response from Almond Muse· Dec 6, 2025
Hi Amy, Thank you so much for your kind words! We’re delighted to hear that our communication and service made a positive impression. Providing helpful and understanding support is always our goal, and we’re so glad it showed. With care, Almond Muse Customer Support
Absolute SCAM!! The cheapest material I have ever received, it has nothing to do with the dress shown on the homepage! Even the videos are fake! I had to pay CHF 30.00 to return a dress that cost CHF 85.00 to the address they sent me by email, and the parcel was returned to me!! Now they want me to send it to another address and pay another CHF 30.00 — an absolute joke! Don’t make the same mistake I did, absolute SCAM!!!
By Susi A.
Response from Almond Muse· Nov 29, 2025
Hi Susi, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. At Almond Muse, we take pride in the quality of our fabrics, craftsmanship, and design, and all photos and videos on our website are produced in-house to accurately represent our products. We completely understand your frustration regarding the return process and shipping costs. We strive to provide clear instructions and transparency with our return policy, and we want to investigate what went wrong with your parcel. Please contact us at [email protected] with your order details so we can look into this matter closely and work toward a proper resolution. Warm regards, Almond Muse Customer Support
La calidad no tiene nada que ver ni con la foto ni con el precio. Después de gastar más de 80 euros, al tener un descuento, no devuelven el dinero y hay que gastar en la tienda. No tengo nada de confianza de que otros artículos tengan mejor calidad así que no tengo claro que pueda buscar algo en la web que me encaje.
By Raquel G.
Response from Almond Muse· Nov 29, 2025
Hola Raquel, Gracias por compartir tu opinión. Lamentamos mucho que tu experiencia no haya cumplido con tus expectativas. En Almond Muse, nos enorgullecemos de la calidad de nuestros materiales, producción y diseño, y elaboramos cada pieza con esmero para cumplir con nuestros estándares. En cuanto a nuestra política de devoluciones, queremos ser totalmente transparentes: los artículos que no estén en oferta y que se confirmen dañados pueden optar a un reembolso, mientras que los artículos con descuento o en oferta solo pueden optar a crédito en la tienda, como se indica claramente en nuestra página de Política de Devoluciones. Nos encantaría tener la oportunidad de revisar tu pedido con más detalle y ver cómo podemos ayudarte. Ponte en contacto con nosotros en [email protected] con los detalles de tu pedido y nuestro equipo lo investigará a la brevedad. Atentamente, Atención al Cliente de Almond Muse
