All Mighty RelocationReviews of allmightyrelocation.com

On 11/23/2021, our movers came to begin to pack our things. A few days before then, the company had called to confirm our inventory, which were standard sized boxes from Home Depot. Inside our apartment, the movers were not wearing a mask, which is against the company protocol, and informed us that they would need more money than we were quoted, because they thought we would go over space. When booking this company, we were assured that they would take apart our furniture, carefully pack everything, and reassemble upon drop-off. The movers did not even attempt to take apart any of our furniture and were attempting to leave the site as we were trying to call the company to resolve. The company said that it would, in fact, be approximately $2,000 more dollars to move our things and furniture, due at that moment, before any further work was done. After filling our boxes in the truck, we were told there was room for one piece of furniture. Later, after the movers had left and we called the company to try to resolve the issue further, we were told everything is at the discretion of the foreman and that, while they understood our frustration, there was nothing they were willing to do to resolve the issue without incurring the additional cost, despite the lack of effort to take anything apart, which they said their movers usually don't just not try to take things apart. We now have no furniture when we move and will need to re-purchase furniture for our new living space. This company drastically underestimated our space, then used a situation where we had no other options for moving to try to charge us more money. We had all assurances that we were going to be under-space because we estimated our packing high, which we disclosed during the booking, and that if anything we would be owed a refund for space not used. This business practice is shameful and predatory, especially from a company with a B+ BBB rating and 4+ stars on google.

I Tried to officially cancel my move with a refund for the following reasons: 1. I was not informed from Sonny that every item needed to be listed on the contract. I was rushed and was not explained the entire process. 2. I was called by Nick who wanted to charge me based on a storage size and I did not understand that process. The price went from 2900 to 8,000. Nick initially told me 10,000 for this move. 3. If I cannot get my refund I will like to appeal and call the manager or CEO of the moving company and explain what happened to me during this process. No one sent me the information 4. I called several other companies with the exact items in the storage and the storage size and no one quoted me over 4, 000. 5. I understand the contract policy with no refund after 72 hours but I have a legitimate reason they I was treated unfairly and I was not explained the process by Sonny. 6. Sonny called me last Friday and said that I did not have enough funds in my account and the payment was declined and it did not go through and I had to send him proof from my bank that the funds were taken. (see attached copy) This is perfect proof that the process and customer service is not very good. I was taken advantage of and I was rushed through this process. 7. It is no way I will have this mover move 21 items for 3,000 -I thought that was an estimate. 8. With all these reasons -I feel that my money should be fully refunded but wasn’t Thank you! Portia C Moore

I had the same experience with regards to refund as describe by Latonya and copied below. Specific to my experience the staff went has far as to give a random/fake reference number for the "refund”, and a fictious name of a supervisor. I was recently told "we will mail the payment”, I reminded the rep the payment should be refunded using the payment method in which it was received, and I did not pay by check, not did I receive a refund check. My assumption is I will be told the check has to be cancelled and I have to wait additional time for a refund. I was asked if I have Zelle and someone will get back to me to refund the money. No Refund. "LaTonya 1 review US 1 star: Bad Updated 14 minutes ago Warning - ramble alert Warning, rambling alert. I canceled with another moving company after being impressed with what I thought was better commitment and dedication. I will try to summarize what I perceive as a breach of trust. I contacted All Mighty Relocation the day after electronically signing the Estimate to request a cancellation and refund. I have contacted the company just about everyday to ask for timing on the refund I requested by phone and email. Of course I still have a move to pay for. I have received no direct response to the direct question. I was told that the refund was in process the following business day following accepting the electronic Estimate. I contacted the company to cancel within 24 hours, well within the written contract required time frame of 72 hours. I paid the deposit by check after being told that was the only way to satisfy the payment. After, reading the contract more carefully I found that the contract did not read that way. The contract stated that the deposit could be paid by credit card as well as another form of payment. I explained to a rep who called on Monday, a business day after my request, that the check cleared as a draft the same day that I sent a copy of the check confirming the satisfaction of the 15% deposit. Though the call was pleasant enough; however, there was no real closure. Just a “it’s being processed”. This was not the only discrepancy that I found but this was the nail in the coffin. Needless to say, that I am frustrated and fearful that this will not end well with the lack of communication. It is disheartening that I am not allowed the same level of consideration that I paid, pun intended, or that is apparently extended to other customers that have had positive experiences. With all of the positive reviews, I can’t help but believe that this is due to “who” I am. Is this my introduction to Southern living? Update to come. Just over a week since my requested refund and still no update on the status. I’m still attempting to move forward with my move half way across the country as this company holds much needed funds that I require for my transition! Update: Two weeks now and I’m told the check is in the mail! Update: As I quickly approach the 30 day mark, the only positive is that my communications are being acknowledged and the individual that I’ve spoken with has been polite. Still, I have no resolution to this ordeal as I await a refund for what is almost the equivalent of my current rent."

Warning, rambling alert. I canceled with another moving company after being impressed with what I thought was better commitment and dedication. I will try to summarize what I perceive as a breach of trust. I contacted All Mighty Relocation the day after electronically signing the Estimate to request a cancellation and refund. I have contacted the company just about everyday to ask for timing on the refund I requested by phone and email. Of course I still have a move to pay for. I have received no direct response to the direct question. I was told that the refund was in process the following business day following accepting the electronic Estimate. I contacted the company to cancel within 24 hours, well within the written contract required time frame of 72 hours. I paid the deposit by check after being told that was the only way to satisfy the payment. After, reading the contract more carefully I found that the contract did not read that way. The contract stated that the deposit could be paid by credit card as well as another form of payment. I explained to a rep who called on Monday, a business day after my request, that the check cleared as a draft the same day that I sent a copy of the check confirming the satisfaction of the 15% deposit. Though the call was pleasant enough; however, there was no real closure. Just a “it’s being processed”. This was not the only discrepancy that I found but this was the nail in the coffin. Needless to say, that I am frustrated and fearful that this will not end well with the lack of communication. It is disheartening that I am not allowed the same level of consideration that I paid, pun intended, or that is apparently extended to other customers that have had positive experiences. With all of the positive reviews, I can’t help but believe that this is due to “who” I am. Is this my introduction to Southern living? Update to come. Just over a week since my requested refund and still no update on the status. I’m still attempting to move forward with my move half way across the country as this company holds much needed funds that I require for my transition! Update: Two weeks now and I’m told the check is in the mail! Update: As I quickly approach the 30 day mark, the only positive is that my communications are being acknowledged and the individual that I’ve spoken with has been polite. Still, I have no resolution to this ordeal as I await a refund for what is almost the equivalent of my current rent. 10/28 Update: As of tomorrow, this ordeal will be 30 days. I was in fact mailed a check that I deposited by phone on 10/19. That check was returned on 10/22. I was told that there was a meeting 10/25 to resolve all outstanding refunds. Still nothing. Fortunately, or unfortunately for me, this is a company move so I will pursue assistance from the Legal department. UPDATE: I cashed the check at the company's bank this morning!!! The bulk of my money was recovered.