AllivetReviews of allivet.com

The online ordering process for my pet's medication was very easy and I was provided with updates from order to delivery. I was highly satisfied with Allivet.

Working with these folks is easy and they are super cooperative.

Using Allivet to get meds for our pup was very easy and affordable. Customer Service was prompt, professional, and succinct with their answers to my questions, and shipping was quick and on time. It's a nice company to do business with!

Allivet got my medications for my dog on a rush. I appreciated the customer service. They worked well with my veterinarian to expedite the process with my dog's prescription. I've set up autopay to continue my boy's flea and heart medication. I'd recommend them to others.

Their prices are great and their customer service reps are the best! I really like doing business with them.

THEY LIED!!! ORDERED ON A WEDNESDAY AND PAID FOR 103 DAY SHIPPING. TWO DAYS LATER AND IT HASN'T SHIPPED OUT AND THEY DO NOT WORK ON WEEKENDS. THE ORDER WILL SHIP MONDAY AT THE EARLIEST AND WILL HOPEFULLY ARRIVE WEDNESDAY. THAT IS 7 DAYS AFTER THE ORDER! NOT THE ADVERTISED 1-3. REPORTED TO THE SECRATERY OF STATE FOR FALSE ADVERTISING AND NOW MY ANIMAL MUST SUFFER AND PRAY SHE DOESN'T DIE BEFORE IT GETS HERE OR SHE PASTS THE POINT OF NO RETURN. *** UPDATE! (since I can't figure out how to reply to their response) THEY CONTINUE TO LIE EVEN NOW. THERE WAS ABSOLUTELY NO CONTACT INITIATED FROM THEM TO ME AT ANY POINT. I REACHED OUT DIRECTLY TO THEM AND SPOKE ON THE PHONE WITH A REPRESENTATIVE THAT SAID THEY COULDN'T EXPEDITE IT BECAUSE IT ALREADY HAD GONE TO THE WAREHOUSE BUT THAT WAS 2 DAYS AFTER I HAD ALREADY INITIALLY ORDERED IT. I HAVE NO IDEA WHAT THEY'RE SPEAKING OF BECAUSE THERE'S NO RECORD OF THEM CALLING ME OR LEAVING ANY VOICEMAILS OR EMAILS. I CAN PROVE THAT. CAN THEY PROVE THAT THEY DID? I'D BE HAPPY TO SEE IT. SO PLEASE JUST STOP LYING AND TAKE YOUR LICKS AND DO BETTER. BECAUSE THE PROBABILITY THAT AN ANIMAL HAS SUFFERED OR MAYBE EVEN DIED DUE TO YOUR FALSE ADVERTISING INDICATING THE SPEEDS OF DELIVERY CANNOT BE ZERO. AND THAT IS WHAT'S TRULY TRAGIC. (And if I figure out how to reply directly, I will elaborate on all of this, including with the timestamps and phone numbers that I called and the call length I had with the individual. Who was from the Caribbean and had a very nice name. But her hands were completely tied and there was nothing she could do. She did her best to defend the company but it didn't change the facts of the matter. They took 3 days to process it, don't send anything on the weekends, and sent it the following Monday. Mind you I ordered it Wednesday the week before. Their site advertises 1 to 3 days fashion shipping. Even if you consider a day for processing or so just to give them an allowance which is reasonable, That would be 4 days at a maximum and, where I come from, 4 is also not 7 days. Let alone 7 days being 1 to 3 days. Change your advertising. I've already reported you to the secretary of State of Washington State because it's actually illegal to do that in my state. You need to be honest with your customers because they're animals lives are in your hands and you owe them everything for what you have. If they don't trust you with the money that they make to then provide the medicine required for their animals, you don't have a company. So you should be doing everything you possibly can to at least be reasonable with your marketing instead of trying to out-compete other businesses who may offer slower shipping but in reality it may be the exact amount of time or less because they don't say 1 to 3 days, they'll be honest and say 4 to 7. It's your job to empower the customer with all of the information they need to make a decision and to have the security of what's being delivered to them, when it's being delivered, and how it's being delivered. That's it. That's all we ask. And for you to put marketing copy before that is repugnant. But go ahead, let's see if you can find those records of reaching out to me directly. I'd love to see them. But when you're not able to produce them, I expect an apology right here. Not to me because I'll be using Duty Free Meds now as a company for the future because at least they're honest. I expect you to apologize to everybody else for lying and then lying about lying. If a company can't take accountability for their own actions, then they don't deserve your money or your support. Some may disagree with how harsh I'm being but I owe them. No considerations beyond what I already have as I did not receive hundreds of dollars to be trusted with a life-saving medication for their animal. *** UPDATE 2 I see that just 9 hours ago they emailed me which was after seeing this review meaning they didn't reach out in good faith because it was the right thing to do. I has to stomp and scream. I wasn't looking for any kind of compensation. I would have paid twice as much if it meant getting the medication faster as my poor cat is suffering and there is nothing I can do without the medication. They offered a 30% refund and apologized But my phone call to them wasn't enough, it took this public dragging to make it happen. I will admit that the email was, while not exactly correct on the facts and times, regardless of what their system says, an attempt to apologize. Apologize. Which is appreciated. What's frustrating though. Is they explain to me how expedited shipping is available. I paid for expedited shipping. When I called I was told that there were two extra kinds of shipping that you could have done which was one for a faster shipping and then another one that was even faster for a greater cost. When I ordered my medication, there was only one other option.

Fantastic organization. Great pricing. Quick communication. A+

Reliability promptnes