Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,401 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,401 approved reviews, newest moderated first
Always receive my orders in a timely fashion!
By Lindsey
Response from Allivet· Sep 8, 2025
Thanks for the great feedback! We’re happy to hear your orders are always arriving on time. We appreciate you trusting us with your pet's medication.
All representatives I spoke with trying to get my dog's Simperica prescription filled were very polite. Any issues were addressed and updates made through my email and answered phone calls. Allivet is a well run company serving its customers with exemplary service.
By Darlyne H.
Response from Allivet· Sep 8, 2025
Thank you for the kind words! We’re so glad our team was helpful and kept you informed every step of the way. It means a lot to know you feel well taken care of.
They are always timely with reminders and the entire process is easy. THANKS
By PAMELA M.
Response from Allivet· Sep 8, 2025
Thank you! We’re so glad to hear the process has been smooth and the reminders helpful.
Consistently great customer service
By Ember T.
Response from Allivet· Sep 8, 2025
Thanks so much! We’re thrilled to hear our service has been consistently great for you.
I been sending in rx for 2 dogs with autoship and the company has messed up the order saying they were waiting on rx; when it was already on file. I called a few times to follow up and it seemed as if the people dealing with my calls are not well informed on what they are doing. Once they figured out their mistakes, offers to 2nd day shipping were given. When the days went by and I didn't received rx, I checked account on line to find out it hasn't shipped. When called again to inquire; was told "they just received the rx". But the rx has been on file. This has happened multiple times. I will not continue to use this company.
By Orlando S.
Response from Allivet· Sep 12, 2025
We’re truly sorry for the repeated issues you’ve experienced and the confusion around your prescriptions. We understand how frustrating this has been. We’d really appreciate the chance to make things right. When you have a moment, please give us a call so we can take a closer look and get this resolved for you.
GOOD SECURITY AND EXCELLENT SERVICE.
By Marsha Z.
Response from Allivet· Sep 8, 2025
Thanks for the great feedback! We’re glad you felt secure and well taken care of.
Allivet supplied many meds for my beloved dog, O’Malley . They were gracious at the end of his life to not charge me for meds on auto order after he passed away. That action speaks of their love of their clients and their pets!
By O A R.
Response from Allivet· Sep 8, 2025
Thank you for your touching message, and we're so sorry for the loss of your beloved O’Malley. He was clearly deeply loved. We’re honored to have supported his care and grateful for the opportunity to be there for you during such a difficult time. Your words mean a lot to our team.
My experience with Allivet was overall a very positive one. They communicated very well and in a timely manner whenever I had questions or concerns. They shipped products on time and my orders were often received a day early.
By William M.
Response from Allivet· Sep 8, 2025
We’re so happy to hear your experience with us was a positive one! It’s great to know our communication and timely deliveries made a difference. Thanks for choosing us—your ally in pet care!
