Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,401 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,401 approved reviews, newest moderated first
Staff was friendly and able to complete my request.
By Jim S.
Response from Allivet· Apr 13, 2026
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we look forward to serving you again soon.
It was easy to order. I did need to contact Customer Service for assistance. They were very helpful and able to resolve my issue.
By Linda B.
Response from Allivet· Apr 13, 2026
Thank you for your complimentary review! As your dedicated Ally in Pet Pharmacy Care, we strive to provide the best medications and supplements, along with exceptional service. We're grateful for the opportunity to serve you and look forward being meeting your pet’s pharmacy needs for years to come!
works great for getting my senior dog to take her meds
By Thomas H.
Response from Allivet· Apr 13, 2026
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to us. We look forward to serving you both again soon!
When I first was trying to find the most affordable medications (simparica trio and apoquel), this company was the one that stood out I believe it was because it was the cheapest when you first order with them, which was nice! I like that they send out emails a few days before shipping the medications. However, the one thing I did not like was that some medications increase in price (when you’re on autoship) and you get no warning until you get an email showing that you have an upcoming order and it shows the cost. I believe they should send out an email when they first are notified that the prices are increasing. I understand it’s the manufacturers and not them but it would help out a lot because even though it’s a dollar or whatever amount it does add up. Overall though when I address my concerns with a representative they did work with me and I was satisfied. I will purchase again but I will pay attention to the pricing
By Melanie C.
Response from Allivet· Apr 13, 2026
Hi Melanie, Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience. We understand your concerns about pricing changes, especially with AutoShip orders. Please note that the current pricing is always included in the AutoShip reminder email sent prior to processing, so you have the opportunity to review the cost before the order is finalized. We’re glad to hear our team was able to assist and leave you feeling satisfied. Thank you for giving us the opportunity to support you. We look forward to continuing to be your ally in pet care!
2 months feeding me with lies, people no english, no knowledge, lie,lie, lie. Avoid at any cost. Charge ur card and never ship tbe order . Can not ship finesteride and doxycyclin!
By Tatyana H.
Response from Allivet· Apr 8, 2026
Hi Tatyana, We’re truly sorry for the experience you’ve had and understand how frustrating this situation has been. This is not the level of service or communication we strive to provide. After reviewing your order, we can see there were breakdowns in fulfillment and communication, which led to delays and confusion around your medications. We sincerely apologize for this and for the lack of clear updates when you reached out. We have reached out to you to follow up and hope to hear back soon so we can address your concerns directly.
Happy update: A very nice customer service rep reached out to address the interaction I previously wrote about. They apologized for the lack of customer service & explained why the price increased. I had gotten an introductory 30% off my first autoship but the following shipments only had a 5% discount. I did not realize that. They also offered to change my shipments to monthly for me & provide a refund for the $43. Very much appreciated the time they took to make the situation better. *previous post: I was signed up for autopay at a certain price for initial purchase then upon second shipment the price went up $43. As soon as I got the notification via email about the auto charge to my account I reached out to customer service to see if either I could change the purchase to a one month supply which would be best for my budget or just a refund all together - mind you the medication had not even been shipped - the charge hadn't even cleared my bank yet & they refused to accommodate my suggestions. Terrible customer service & while I do need the medication for my pet, I absolutely will not ever purchase anything else from this company.
By Alli B.
Response from Allivet· Apr 8, 2026
Hi Alli, Thank you for taking the time to speak with us. We’re truly sorry for the frustration this caused and understand how unexpected price changes can be concerning. We appreciate the opportunity to review this with you and work toward a solution that better fits your needs. Your concerns were heard, and we’re glad we were able to connect and address them directly. Thank you again for giving us the chance to make this right.
Per Allivet's comment below: They are going to review my account? Exactly what does that mean; and they are "going to reach out to me shortly" Dont bother me Allivet. You know you f'd up big time; and Allivet will soon be contacted by my attorney. SHAME ON ALLIVET FOR SELLING EXPIRED MEDICINES. Allivet sold me expired meds for my cat. My cat drooled and vomited after taking the meds BECAUSE ALLIVET SOLD ME EXPIRED MEDS. When I called Allivet to complain; they said I had to wait 24 hours for them to escalate my complaint. They said this AFTER they received photos of the EXPIRED PACKAGES OF MEDICINES they had sold me. DONT SHOP AT ALLIVET.
By Susan A.
Response from Allivet· Mar 31, 2026
Hi Susan, We’re very sorry to hear about your experience and understand how concerning this situation must have been. Our team has reached out to follow up with you and address your concerns directly. We appreciate the opportunity to connect and ensure your concerns were handled with the attention they deserve.
Very helpful with getting rx from my vet. Timely reminder when refills due and rx renewals due.
By Heidi
Response from Allivet· Mar 30, 2026
Your positive feedback means the world to us! Thank you for taking the time to share your experience.
