Alliant Credit UnionReviews of alliantcreditunion.org

Miserable technology and customer service. I had accrued a significant cash back balance, which decided to use as statement credit to offset a statement balance (I pay off my balance each and every month). Entered the cash back balance transfer to statement credit (and received confirmation) on November 20, which did not post until December 14. This inexplicable delay pushed me past the statement payment due date (December 8), and Alliant assessed interest charges, which they would NOT remove (their response being that the cash back statement credit can take up to TWO billing cycles!!). I cancelled the card and will no longer do business with Alliant Credit Union.

Long time Alliant Credit Union customer. I have recently had to close all my accounts with them due to poor customer service. They forfeited the rewards balance on my credit card TWICE costing me over $100! They don't communicate terms and conditions clearly and they take no responsibility for any issues. Glad to not have to deal with these people anymore.

It's very difficult to open an account with Alliant if you're not a U.S. citizen, even if you have the documents they request. I waited for 40 days to find out they'd closed my application because it was taking THEM too long to process it. A few days after I applied, I was requested to upload more documents (driver's license, social security card, utility bill). After this, I waited 2 weeks and didn't hear back. I called customer support multiple times, but was told to just keep waiting. Eventually, I got asked for more ID, which I uploaded and waited for another week. They weren't happy with the cropping and sent another request, so I re-scanned and uploaded again. Another week goes by, and I get a letter in the mail letting me know my application is cancelled because "we tried to contact you multiple times and got no response". When I called, they tried to put the blame on me since I must have "missed an email", told me they could not re-open the application and I'd just have to apply from scratch.

Qanon hacked app consequently my support are fake or on hold for well over 30 minutes if not longer. Fake pages just to access their website.

Horrible customer service. Do not bank here for any reason. No one can help you they just pass the buck to someone else

Really easy to work with credit union. Have signed up with them for years, and they are just so much more enjoyable to use than the regular big banks which do not care at all about their customers.

As a credit union the rates, and online, mobile platforms are good. If you need assistance, the customer service is lacking. Their representatives are not empowered to make decisions or solve problems. You are placed on hold, while they contact the back office. They contract to a 3rd party for their credit card. Great card for $99 a year you get 2.50% back on everything. Their customer service is bad. I had a dispute since December for $150 and it took until April to resolve. I made 31 calls and each call was ~20 minutes. If you feel you won’t need help, then definitely use this credit union, but if you need assistance, prepare for a challenge.

Terrible customer service. I have 3 loans with this company and they accused me of failing to make a payment. I had to perform my own audit with my bank and provided them with bank statements and they still disputed it. What a joke! After harassing me and wasting hours of my time on the phone, they said “oh it was an accounting error” and then offered me nothing to compensate me for my wasted time. Do not do business with them as they care nothing about their customers.