Allergy TestReviews of allergytest.co

870 N. Miramar Avenue, Florida

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The Fair Hearing score

4.1/ 5

Great

779 reviews

Allergy Test4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Allergy Test

America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests

Allergy Test (allergytest.co) has 779 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: allergytest.co
Website: allergytest.co
Category: Medical Specialists
Location: Florida
Listed on The Fair Hearing: 2026

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Dec 11, 2024

Extremely disappointed

I am writing to express my disappointment with the services provided by Allergy Test Australia. Firstly, I experienced significant delays in receiving my test kit, which only arrived weeks after purchase. I had to contact your team to inquire about the delay, at which point I was informed of warehouse issues. Although I was assured that the kit would be posted on the same day, it was only shipped the following day. After finally receiving the kit, I followed your best practice recommendations and completed the test on a Monday morning to optimize the quality of the results. However, I was frustrated to encounter another delay of about a week before contacting your team again. It was then that I learned my sample was being shipped to the UK for processing. This revelation was extremely concerning, as I was not informed prior to purchase that my personal information and blood sample, containing my DNA, would be sent overseas. This lack of transparency made me feel very uncomfortable. Adding to my frustration, I received your email over a week ago informing me that the processing machine was broken. Since then, I have heard nothing further from your team regarding the status of my test. Meanwhile, I have been receiving constant promotional emails offering discounts to sell more tests. This relentless marketing activity, despite the issues I’ve faced, has only reinforced the impression that your company prioritizes sales over customer care. I feel disrespected and furious about how this situation has been handled.

By Thiago M.

Response from Allergy Test· Dec 12, 2024

Thank you for sharing your experience with us. We sincerely apologise for the delays and frustrations you’ve encountered during this process, and we deeply regret any discomfort caused by the lack of clarity or timely updates. We want to reassure you that our team did reach out to keep you informed, and your results were sent to you on the 27th of November. If you have not been able to locate them, please check your email’s spam or junk folder, as sometimes emails can be filtered incorrectly. Alternatively, feel free to contact us, and we’d be happy to resend your results. Regarding the delay in receiving your kit and the processing time for your sample, we understand how this has been frustrating. While shipping samples to the UK allows us to utilise specialised equipment for accurate testing, we want to highlight that this process is clearly stated on our website for transparency. That said, we regret if this information was missed prior to your purchase, and we will continue to improve how we communicate these details to our customers. The machine issue you mentioned was an unexpected technical difficulty, and while we worked to resolve it quickly, we acknowledge that more frequent updates could have helped alleviate your concerns. We also regret that our promotional emails came at a time when you felt dissatisfied with our service. Your feedback is invaluable, and we will review our communication strategy to ensure it is better aligned with our customers’ expectations. We truly appreciate your patience and the opportunity to improve based on your feedback. Please don’t hesitate to reach out to our team directly if there’s anything further we can do to assist. Best regards, Usman Allergy Test