Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
779 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Casey was very helpful
By KT
Response from Allergy Test· Apr 16, 2025
Hi, Thanks so much for your feedback! We’re really pleased to hear that Casey was helpful—she’s a valued member of our team, and I’ll be sure to pass on your kind words. Let us know if you need anything else! Best regards, Usman Allergy Test
Do not buy expecting to receive a kit, even though all the advertising shows this is what you will get. You get a PDF and you have to print off all the labelling. Their customer service was good at communicating this after I contacted them to ask where my kit was. I still have not completed the test, as I do not have the ability to print the required labels. So I have wasted my money, as no refund was offered when I advised that I thought I was purchasing a kit, and not a PDF file.
By Liza N.
Response from Allergy Test· Apr 16, 2025
Hi, Thank you for your feedback, and I’m really sorry to hear about the confusion and frustration you’ve experienced. To clarify, our website does offer the option to upgrade to a physical kit during the ordering process. If you’d still like to receive the kit, I’d be more than happy to arrange that for you. We want to make sure you’re able to complete your test and get the full value from your purchase. Thank you again for your comments, and please feel free to reach out if I can help further. Kind Regards, Usman Allergy Test
Terrible - I ordred blood tests for allergies - put my young children through pricking their finger and making it bleed to fill all the areas, something they were very concerned about doing. Only to be told via an email weeks later that the tests couldn't be done and would we like a hair test instead, no explanation of why. After enquiring why, they said they don't do blood tests anymore as the lab can't do it, however they do still sell the tests online.
By Anna M.
Response from Allergy Test· Apr 10, 2025
Hello Anna, Very sorry on this occasion we were not able to meet your expectations and that your kids had to be put through the process. However, do to unforeseen and unavoidable reasons, we had to discontinue blood testing. Though you might see the test on our site, you wouldn't have been able to make the order. We would have offered another option to ensure your testing is done, as opposed to you not getting anything. Thank you for your feedback, if you do decide to go forward with the testing, we hope to make a better impression. Allergy Test, Brian.
I needed to query my order and had an online chat with Shawn, who was very helpful
By Jo
Response from Allergy Test· Apr 10, 2025
Hi Jo, Thanks for your feedback! We're so glad Shawn was able to assist you quickly and clearly. Don't hesitate to reach out if you need anything else! Allergy Test, Brian.
I tried to order two tests from allergytest but by mistake ordered three. My fault. Before I did anything to correct the mistake, I got an email from someone at healthystuff asking if I would prefer a couples test because that would save some money and offered to change the order and would send a link for the difference in price. I replied to the email and said sure, change it to a couples test. The email from healthystuff also said that I could cancel the order at allergytest. Interesting that they use several email addresses. Well, after waiting for days to hear back about the link I was promised, I just went to allergytest and cancelled the three orders. I was hoping to hear back that the cancellation had taken place so I could order the couples test. Never heard back. I then tried the "live chat" and was obviously talking to a computer, not a human. It asked me to explain the problem and I wrote out basically the same thing I am writing here. It replied that tests never expire and to just keep the extra one for use later. Not the info I was looking for. At that point the "live chat" was terminated and I couldn't send a rely. So I still don't know if my credit card will be charged or not. What a sleazy outfit!! An update. After I wrote the review I got a slew of emails from the company. It was confusing, but suffice it to say that everything got straightened out. Too bad I was ignored until I wrote a bad review but they did get back to me and all issues have been addresses satisfactorily.
By Jean
Response from Allergy Test· Apr 10, 2025
Hi Jean, We're really sorry to hear about your frustrating experience. That definitely doesn’t reflect the standard of service we aim to provide. Thank you for taking the time to share what happened — your feedback is incredibly important and will be passed along to the relevant team for review. If you haven’t received confirmation of your cancellation or refund, we recommend reaching out again via email with your order details, and we’ll ensure a real team member follows up with you directly to sort this out properly. Allergy Test, Brian.
I didn’t receive the allergy test it was ordered in January So you can either send it or refund me money
By Catherine H.
Response from Allergy Test· Apr 2, 2025
Hello Catherine, Thank you for your feedback. But you didn't order a kit, you ordered a digital submission. I can see that you completed the online submission form, you now need to send in your samples for processing. Allergy Test, Brian.
Was good to get more answers to help me in my journey to get well.
By A. T.
Response from Allergy Test· Mar 31, 2025
Hello, Thank you for your feedback! We're glad the results provided helpful insights for your wellness journey. Wishing you the best as you continue to improve your health! Allergy Test. Brian.
Was simple to undertake
By Katherine S.
Response from Allergy Test· Mar 31, 2025
Hello Katherine, Thank you for your feedback! We're glad you found the process simple and easy to complete. If you need any further assistance, we're here to help! Allergy Test. Brian.
