Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
751 reviews
AliMedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AliMed is a leading provider of medical supplies, healthcare products, and ergonomic solutions serving all segments of the healthcare market including hospitals and clinics, nursing homes and long-term care facilities, private medical practices, therapists, and more. We offer an extensive range of trusted products from top brands, ensuring that our customers have access to the best value and selection. Enjoy the convenience of "one-stop shopping" as you browse through our comprehensive collection online.
AliMed (alimed.com) has 751 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
751 approved reviews, newest moderated first
Ordered two thumb braces. The elastic started to separate after two wearings on one. Sent an email to customer service requesting a replacement. They replied they would send my claim to their “returns team”. It is now a month later and I’ve heard nothing even after several emails inquiring about status. Some of the worst customer service I’ve had. Will never purchase from here again. I expected a lot more for the price of the items.
By Elizabeth S.
I ordered a brace from them, at the checkout stage I entered my address and it stated free shipping, a day later I get a message saying it's not free shipping, it costs instead $96 !! for an item that weighs 1 KG. Even after I agreed to pay it nobody is responding for more than a month. Now I need to open a claim with Visa for my money back
By Omri L.
I purchased an item that cost over $200 with shipping. When I received it I opened the package & tried it on over clothes. The item did not fit. I repackaged it in the original packaging with all instructions and returned it as instructed. I received an email that they could not issue a refund because I returned it opened. How is a person supposed to look at something or try it on without opening the package? Don't buy from this company. If you return the item after you have opened the product package you will not get a refund! They don't even offer an in-store credit! What a racket/scam!
By Debbie
Ordered left and right walker splint for family member. Alimed would NOT allow me to return the unused product - said the box had been opened. How are you supposed to check it without opening the box? Will never order from here again and urge others to reconsider.
By Janice Girimont S.
Response from AliMed· Apr 30, 2020
Hi Janice, Thank you for taking the time to provide feedback. We apologize for the experience that you've received. This information has been passed along to the appropriate team for further review. With appreciation, The AliMed Team
Great customer service as always!
By Elizabeth D.
Response from AliMed· Apr 17, 2020
Thank you for taking the time to reach out, Elizabeth! AliMed's knowledgeable customer service is one of the greatest assets that we have, and we are glad to hear about your experience with them. With appreciation, The AliMed Team
I recently purchased some dumbells, they came with black marks on them and I was billed for what I had ordered but I did not receive the amount I had asked for. I contacted Alimed a couple of times about this and they said they would get back to me and I have not heard anything. we ordered these dumbells because we needed them and unable to use until we hear how to proceed
By customer
Response from AliMed· Apr 15, 2020
Thank you for taking time to provide feedback. We apologize for the experience that you've received, as this is not the norm for us. This information has been passed along to the appropriate team for further review. With appreciation, The AliMed Team
My order was NEVER RECEIVED. When I complained about it via email, I received NO response.
By customer
Response from AliMed· Apr 10, 2020
Thank you for taking the time to provide feedback. We apologize for the experience that you've received, as this is not the standard for us. This information has been passed along to the appropriate team for further review. Sincerely, The AliMed Team
Quick, reliable service and delivery. Soundly manufactured products. -Howard
By Howard Taras, MD; U.
Response from AliMed· Apr 10, 2020
We appreciate you providing feedback, Howard! AliMed works to provide timely delivery and high-quality products for all our customers, and we are glad to have met that mark with you. Looking forward to doing more business in the future, The AliMed Team
