ALIGNERCOReviews of alignerco.com

Paid for aligners, never got treatment. Weeks of delays, sloppy service, and now they want to charge me fees to cancel? AlignerCo is a scam—avoid at all costs. Filing complaints with FTC, BBB, and NY Attorney General.

Do not use AlignerCo. I used the aligners and they did not fix my teeth only made them worse. The top had a gap and I just wanted it fixed. They sent me a smile projection showing that my gap would be fixed. My bottom teeth aligners moved my bottom teeth in weird ways also. I messaged them after the 3rd aligner and told them that they didn't look right. They assured me that it would be ok and to trust the treatment. After I finished my treatment it was worse. I understand that teeth move differently but they should not have gotten worse. They said I could do a refinement for $200 and they gave me a discount of $20 off. So I paid them $180 and now they are saying they can not do the refinement and I would have to pay for a whole new treatment. $715 more. I told them I could not afford that and I just wanted my money back and they argued about it. PS: to answer to their reply, I have done addressed it to you multiple times and you keep refusing to take no for an answer. You refuse to give me my money back.

They don't want to refund me .I failed with my impressions and told them multiple times i don't want to continue treatment and they still don't refund me

This company is nothing but RED FLAGS! Please see below: 1) The vast majority of positive (5star) reviews on Google maps about Alignerco are ONLY for the Zoom calls where new clients are guided to take impressions of their teeth, and NOT because they have successfully completed a whole treatment with Alignerco. The company is blocking from public view the negative reviews I left for them on Google Maps. They consciously flood their own Google maps profile with fake 5-star reviews. 2) I was clearly cheated to believe their aligners will "fix my teeth" (as per the written communication on the day I was pushed and persuaded to buy a treatment plan). 3) It took their sales rep “Ele” 1 hour to get me to make a purchase for $800, but it takes DAYS for her to respond via email. 4) The Smile Projection I was sent clearly DOES NOT fix my teeth, and they are now coming up with a lame excuse "using aligners alone", without providing any clear guidance as to what else needs to be done for my teeth to be fixed. 5) I have not approved their Smile Projection, because I was manipulated to believe my teeth will be fixed. I have already asked them for a full refund, as per the written statement "Ele" made, on the day I made the purchase. 6) As per the company's website, there's only one doctor in their Expert "team", Dr Anas Athar. No other doctors are listed. With a simple online search, one discovers that Dr. Anas Athar uses INVISALIGN for his own patients and is an Invisalign-approved Elite Provider. There's no mention of Alignerco on his website. 7) Their email responses are visibly AI-scripted, and avoid giving clear responses to the questions I have posed via numerous emails. Alignerco is not accredited by the Better Business Bureau (USA). On the contrary, the company's BBB rating is B-, because 288 complaints have been filed against them and it takes a very long time for them to respond to complaints. 9) There are tens of recent and older negative (1 star) authentic reviews online about this company, which are hidden below suspicious 5star reviews, where people are clearly disappointed for the services they did not receive and the fake promises they received. Those reviewers are saying this company is a scam, and I believe them by now. 10) I am waiting to see if I will be contacted by the person named “James Myles”, now that I have asked for a refund and I'm posting this negative review. 11) "Ele" kept insisting via emails for me to accept their Smile projection, without caring to first respond clearly to my concerns and questions. I guess they can't wait to start charging me more for a problem they will not fix! 12) Just recently, they emailed me to buy a set of retainers for $495, when my actual treatment has not even started yet.

My God, the absolute worst orthodontic experience I've ever had. They don't care if your teeth are straight at the end of your treatment plan. Replies are slow. Results are non-existent. They will nickel and dime you for everything along the way. Do yourself a favor and use one of the many other Invisalign-esque brands and avoid this retainer racket.

The customer service was horrible. I have more than 20 emails trying to understand one thing. The staff doesn't communicate with each other; if I spoke with one person on the phone, another would email me asking the same thing. If I answered, they’d send another email with something different. They only understood what they wanted to understand, and were unclear—it was like playing a broken telephone game. They asked me a thousand times to approve the 3D projection they made, but I didn’t want to accept it because I wasn’t happy with the results I’d be seeing. I just wanted to close some gaps on my top teeth after a 3-year braces treatment I couldn’t complete. The projection showed (on number 15, which is the last one) that the gaps would close but not completely. I told them a thousand times I didn’t want aligners for the bottom teeth, yet they made a projection for 15 aligners for the bottom as well. After speaking to them repeatedly, they finally changed the projection—after I had already accepted the first one—and guess what? It got worse! The top gaps were even more open, and they removed the gaps from the bottom! The staff is not well-trained, and there’s no communication. I would recommend NOT buying here because you’ll lose your money! My aligners still haven’t arrived, and I’m already frustrated. I’ll update when I finish the treatment to comment on how things went with the rest (though the reason I decided to buy was for those gaps, and they didn’t guarantee they'd close them).

The customer service was terrible. I essentially went back and forth for weeks with some guy telling me he understands my concerns and telling me what he thinks I need without ever actually addressing the problem. It was so annoying to run around in circles with someone who pretends to have excellent customer service skills.

You get what you pay for. What a miserable experience. They ignore emails for days and days. They say they will do things and make promises but don't keep them. Absolutely abysmal service. I can't comment on the Aligners themselves because it's been over a month and I still don't even have proper impressions sent off to them because of their poor communication. I was told that I would get same-day service for something, and that was two weeks ago. I was told again via email after a week of no response that it was being expedited to the "team of experts". Finally I called today to request a refund. This is my dental health and we haven't even gotten an aligner made yet and it's going so poorly. I have no faith or trust in them to take care of my health and safety if I were to actually start the aligning with their aligners. I have requested a refund and am hoping to get that resolved quickly. I was told I will hear back by Friday but I don't have my hopes up because they never respond when they say they will. By the way, there is no "Ele". Everyone who works there is "Ele". Very misleading. It seems they push for people to leave a review here too when they are early in the process before their true colors show. I was asked to write one the first time I used the online chat before things started to go haywire. You can see here that some reviews are clearly reflective of being early in the process so just be mindful of that too. Things were good for the first week or two and then everything fell off after that.