ALIGNERCOReviews of alignerco.com

Was very patient and helpful with taking my impressions. Very good service.

The entire process was very frustrating and I never know what was going on.

Customer service works hard to make sure a client is happy. The Aligners do work. They are fragile. They take weeks to be made so don’t break or loose them during the retainer timeframe. I still have the gap between my teeth that spreads almost instantly after removing my retainers. The problem is, my gap is why I got the Aligners, so afraid to say they did not solve my purpose for getting them. It was also expensive. I am not sure if I’d recommend them to anyone I know.

End product was good for the price. The process to create the forms for simple retainers to use after the braces are removed was clunky and slow, with “appointments” for instructions weeks out. Now that I need another pair, I might like them better, since I think it’s just a matter of ordering them.

Several times I asked them to fix the lower aligner because my incisor had moved and they told me to take pictures with the aligner on. I reiterated that the lower aligner is too tight and that it hurts a lot to put it in, but it was like talking to a wall. In the last email, they told me that to solve this problem, I had to take a video of myself wearing the aligners. I've given up. I'll keep the tooth remains as it is. Today I receive an email to fix this problem. November 1st, 2025. Next time I will inform here about the resolution.

Email communication is frustrating. Questions are not answered or are confused. There is masses of repeated, often not applicable text pasted in each email.

My original order was sent incorrect. After working with customer service, I was thankfully able to get it resolved.

** Update - After my below review, and their response, I did contact AlignerCo, and received my liners next business day, imagine that. They have been relentless since, asking me to change this review and how they are a small family business and this will negatively affect them. But just because you're a small family business, doesn't earn you the right to give poor customer service! People have the right to know this, when deciding if they are going to purchase from your company. So, I will wear the liners as instructed (no instructions were provided, btw, other than what I got 4 months ago with the impression kit), and report back with my final results. I have changed my rating from 1 to 3 stars. I ordered AlignerCo May 28. Today is September 4 and I still don't have my aligners. I received the impression kit and completed & returned them, then its 3-4 weeks before you get a response or update...then another 3-4 weeks for another update. This is unacceptable. They should make this very clear (that they are so backed up or don't have their act together, or whatever their reason is) when you first place your order. They had no trouble taking my money 4 months ago.