alightReviews of alight.com

I took an FSA for the maximum amount this year knowing I was going to have surgery and have a lot of Physical Therapy sessions, this place doesn't accept the reciepts from my sessions saying the reciepts need to be itemized. It shows the place of business and that I paid a copay. I'm not sure what else you purchase at Physical Therapy, but I will never take another FSA as long as alight is in charge. Going to be heading to HR when I return to work to demand answers and work toward getting the money I pay in to this terrible service back since I have been paying for my sessions without reimbursement. Save your money.

They are ridiculous to try to contact. I've been trying for a month now to tell them that my father died and his benefits need to stop. You'd think this might actually be of interest to them. Wait on hold for hours each time with the message constantly saying "You are first in line, please hold". Actually contacted his old employer and had them schedule a Survivor Benefits meeting call back. Waited for an hour past the callback time, no call. These people seem to think that everybody has infinite time to wait for their incompetence. I'm done, not worrying about telling them to stop paying my father's pension. This is their problem now.

Absolutely AWFUL experience! My husband's company recently started using Alight and it was a NIGHTMARE. He was placed on leave by management for missing 3 days due to the flu.... we had to do MULTIPLE appointments with drop in urgent cares to get the forms filled out two seperate times due to my husband not having a PCP. The urgent cares were confused and outright frustrated with Alight's paperwork. One doctor said much of it was close to not even being ethical as it provides WAY too much information to my husbands employer regarding his health history. For a 3 day flu, it took my husband almost THREE WEEKS to be approved to go back to work! We got the run around with payment, missing the cut off for him to submit state paid leave, meaning he is without pay. The customer service on the phone is ABYSMIL. Rude, flippant and they just repeat info that makes 0 sense. When you ask further questions, they become irritable and hostile. I had the unfortunate pleasure of dealing with TIFFANY today. Awful service. Online chat does not work either. Miserable excuse for a company.

I could write a book on how much this company sucks. They give you the run around trying to just be approved for medical leave, when really it is so simple. Fill out the paperwork and have it sent in by the due dates. I have been denied over and over and told to send in papers that I have already filled out and received emails claiming they were successfully received. Nothing about this company is helpful or makes sense. I have done everything these idiots asked for and can't just get back to work, it has already 2 weeks past when I should have been able to. I may lose my job at this point all because I needed general surgery.

They are truly the worst to ever have to work with and shame on companies that have to use a 3rd party to manage their employees business instead of keeping it in house. Back in May i reached out to Alight to get pre approved for a medical leave that needed to be done. For 3 days of continued questioning by phone and they still couldn't get it right, the case Manager was worthless. Couldn't ever get ahold of him, every time i called Alight it took more than 45 minutes to get through to someone and when we brought up questions concerning our pay for leave they would tell you that it wasn't them, when in fact it was them the entire time, when we would put our sick time it was them that the company was using to manage that employees benefits and pay. There is nothing good about Alight and that is coming from someone that has recently had to go through Alight. Couldn't even start the Physical Therapy sessions and had to return to work still injured from not completely recovered from surgery, because our pay was cut by more than 1/2 of our normal pay. After being approved for leave it became miserable dealing with them, specially when you still depend on your pay check to pay the mortgage, cars, living expenses. So if your a company that values your employees please think hard before using Alight to manage your employees benefits. Alight when you treat people poorly, this is the review you get, i also think there is a lot of Hippa Laws that was over stepped by using this company to keep the Employees Medical History Protected, which they had no right to information. My Dr told his staff, while i was sitting there, that if they called on my behalf, not to release any of my medical to them. Thanks to my Dr for stepping up for his patience, when big Corporations wouldn't stand up for their employees. This is an honest review, for those of you who are wondering of options, 4 out of 4 of us was forced back to work because bills had to be paid and the only way that was going to happen, was to go back to work injured, so we could make our full pay checks. To bad there wasn't a -☆ because i would of gave Alight -☆☆☆☆☆

For eight years, I’ve been trying to invest my health savings account in the S&P 500 and I’ve never been successful. I even wrote a letter to the president and someone from his team tried to guide me through it multiple times and she wasn’t even able to do it. I’ve lost thousands of dollars that could’ve been invested in the stock market and right now it sits in cash, not to mention that they’ve charged me a horrendous amount of money in fees. Every time I tried to switch into that account unsuccessfully.

Today June 01, 2026 I was starting call T 1:50pm After 35 minutes some one respond the call and put on hold. I was waiting until 2:45 pm. No body respond and Frustred hang the call.

Horrible customer service. Inconsistent application of "rules" for claim approvals on RHRA account. Difficulty in using online chat - long wait, too many menus/announcements when phoning in.