Clothing StoreReviews of alexander-hampton.com

BEWARE COMPLETE SCAM - DON"T BUY FROM THIS VENDOR - received totally inferior product, nothing like what i ordered, no labels, wrong size - total misrepresentation! Now told I must pay €50 to return if i want refund.

This store is a total scam. It’s like Temu. I bought a “cashmere” sweater in 3x and the material is trash. It’s small enough to fit my 9 year old. I wish I’d come here before ordering. Stay away!

Great shopping experience.

If I could give 0 I would!!!! Totally shit products and very expensive for cheap materials.. please don't buy and made the same mistake as I did. Also, shipping took supeeeerrrr longgg .. please don't support this kind of business.

Dreadful company. Ordered boots on 27 November and they eventually arrived from China. Wrong size sent and not as advertised. They are supposed to be comfort boots but are cheap and flimsy. Contacted customer service and was asked to send photo of boots which I did. Then I was told by Anna Beckett, on 16 December, that she had brought my case to her manager for review. It is now 7 January and I have heard no more. So avoid this company if you don't want to lose your money. This is the reply I received 8 January 2026. "Thank you so much for reaching out, and I’m truly sorry for the inconvenience caused by receiving the wrong size. I completely understand how frustrating this must feel, and I sincerely appreciate your patience while we work to make this right for you. To help resolve this as smoothly as possible, I’d like to offer you two simple options: Option 1 – Keep the Item with a 15% Discount You’re welcome to keep the item and enjoy a 15% discount on your purchase—no return needed. Option 2 – Return for a Full Refund If you’d prefer a full refund, I’ll be happy to assist with your return. You may send the item back to our international fulfillment center in China. As outlined in our Return & Exchange Policy, the return shipping cost (typically around $40–$50 USD) would be your responsibility. Return Address: Alexander Hampton China, Zhejiang Province Ningbo City, Yinzhou District Shounan Street, No. 213 Taikang Middle Road 315100 Once the return is received and you share the tracking number with me, I’ll process your full refund right away. Please let me know which option works best for you—I’m here to support you every step of the way. Thank you again for giving us the opportunity to make this right. Your satisfaction truly means a lot to us, and we’re always here if you need anything at all." X It's a joke of a company. They sent the wrong size and want me to pay $40-$50 to return to China or give me 15% discount on shoes that don't fit.

although the shipment was delayed over Christmas, the customer service was excellent, with timely contact and tracking. When the product finally arrived it was as expected and the fit true to size..

The cardigan's alright, but it wasn't exactly what I was expecting. Looked a bit different from the photos, so I was little let down when it arrived. I gave it a couple of tries, hoping I'd warm up to it, but it just didn't hit the mark for me. Not terrible, just not great either.

If I could give it 0 stars I would. I ordered this as it eludes you to believe it is from the US. It states 7-10 days not including weekends and holidays, so I figured 2 weeks. Well no, it was a month. I realized it came from China. I received, opened it, noticed, I ordered 2 of the same shoes but 2 different sizes, they sent both in the same size. So I emailed the same day with everything they asked for off of the website. Anna returned my email, she said she can't open attachments due to security, I immediately responded, but she didn't respond for 24 hours, and I noticed both emails are sent at 3am. So not in US. The last email she said she tracked my package and it had gone through customs and is on its way and if I need anything else please don't hesitate to contact them Are you kidding me, the picture shows the package label. They stall, if you don't send everything they ask for within a timeframe they won't return your money. They don't respond immediately, they only respond once, at 3am. So now they are telling me that I didn't receive my order that I am asking to return??? THIS IS THE WORST CUSTOMER SERVICE EVER! PLEASE LEARN FROM ALL OF OUR REVIEWS, RUN DO NOT ORDER FROM THIS COMPANY, THEY LIE, THEY ARE NOT TRUSTWORTHY!!!