Clothing StoreReviews of alexander-hampton.com

I ordered sneakers for my daughter for Christmas December 5, 2025. Never got them and was given a bogus tracking number which united parcel knew nothing about and didn't deliver the package they kept lieing to me wouldn't issue store credit or refund. I will never order from them in life.

The turtleneck sweater I ordered seemed high quality but a bit overpriced. It was comfy but it was definitely the wrong size and had multiple loose threads, and the outer packaging was damaged as well. Paid almost $80 for it including shipping and they want me to pay the shipping back to China and for the return label, to get a refund that wouldn't even be worth it at that point. It still looks fine so I might gift it to a relative that would be able to fit it but overall not a pleasant experience ordering from them. Have not spoken to customer service yet but I have sent an email awaiting a response, I will update after their support gets back to me.

I ordered a men's medium khaki cardigan sweater on December 15th. Their website states, "Processing takes 1 to 2 business days, Monday to Friday. Delivery takes 3 to 6 business days after your order ships. The total estimated time from order to delivery is 4 to 8 business days." I didn't receive it until January 9th, since it was unknowingly shipped from China. Although I missed giving the sweater as a Christmas gift, I was still excited to open it and give it for his birthday. To my disbelief, it was a completely different item. It was a pink workout jacket that was at least an XL, although hard to tell because the tag was cut out. When I emailed customer service about it, They offered me a 15% discount to just keep it, or I would have to pay $40-50 to ship it back to China. Really? I followed up with I want my refund and should not have to pay for shipping when it's completely the company's fault. They then responded with an increase to my discount of 30% to just keep it. Laughable. My final email to them was they didn't need to discount me 30%, which was insulting, and I would file a fraud complaint with my credit card company. The following day I received an email with a refund showing the full amount, minus "shipping protection" and a "tip". This is obviously as good as it will get without bringing the credit card company into it. They are scamming everyone, and are somehow getting away with it. What can be done to shut down a "company" like this?

⭐ Extremely Disappointed – Nothing Like the Website I am beyond disappointed with the Montreux Leather Jacket from Alexander-Hampton. What I received looks nothing like the jacket advertised on the website. The photos online are completely misleading. The leather feels cheap, thin, and has a strong, unpleasant chemical smell, which is unacceptable for a jacket marketed as premium. To make matters worse, the fur was already peeling off right out of the package. This is not a minor flaw—it’s a clear sign of poor craftsmanship and low-quality materials. For the price paid, I expected a well-made, durable leather jacket. Instead, it feels like something mass-produced with no quality control. This product should never have passed inspection, let alone been shipped to a customer. I would not recommend this jacket or this store to anyone. Very unhappy with this purchase and the overall experience.

Package was never delivered. I contacted them because the tracking stopped updating. They told me to be patient and my order was still on the way. Then a few days later the tracking information updated to say the package was delivered 2 days before I contacted them to let them know I never received it. Also I was taking screenshots of the tracking information as it checked in to different shipping hubs. The dates and facilities completely changed with the last tracking update where my package was “delivered”. This site is such a scam. I disputed the charge through my credit card company.

Zero stars. Complete scam of a company. I wish I saw these before i got anything from there. Exact same story as others. Awful product, no tags inside saying what it’s made of - it looks like it’s made of nylon instead of cashmere. They keep replying to my emails with the EXACT SAME TEMPLATE no mater how many times they say they are going to replace it with something else - and we also got the same BS answer that their “easy return” involves us sending back to China for $40-50. Disputing the charge with my credit card company to reverse the $88+ they took. And this was a Christmas gift.

BUYER BEWARE ! DO NOT FALL FOR THIS COMPANY Do NOT BUY I foolishly saw an ad on FB for Orthopedic shoes. Having suffered a stroke I have a dropped leg and needed a brace. I saw the shoes and regretfully I ordered 2 Pair. Only because they fish you in when placing order.. well I reached out to them asking where they were and was told they are in their way. I then asked numerous times where they were coming from . And they kept on dismissing this only told me they are on the way. Finally told CHINA. I TOLD THEM THEY ARE A SCAM ! And not transparent in the least . I wanted to cancel order was told no I needed to wait until I received item and THEN CONTACT THEM FIR RETURN INSTRUCTIONS . WELL I GOT THEM LAST NIGHT , they are JUNK . ILL REPEAT JUNK, they are too small . The quality is awful ! They do not even look like the pictures . Anna Beckett not even sure she’s a real person . But I’ve sent numerous emails to her. I’m not even done with this company. I’m am so angry . They take advantage of consumers and think they are able to continue to scam people. I sure hope ther will be a class action suit against them I’ve filed with BBB. AND IM still pursuing this on the web. I only wished I had done research before I purchased .

UPDATE- While the item I received from Alexander Hampton was nothing like the online picture, their customer service was excellent. If you have a problem, I strongly suggest reaching out to them because they seem to sincerely want their customers to be satisfied.