Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
394 reviews
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Clothing Store (alexander-hampton.com) has 394 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
394 approved reviews, newest moderated first
I like it! Thankyou!
By Reece
Response from Clothing Store· Feb 3, 2026
Hey Reece, We really appreciate you taking the time to share this. We’re so glad you love your order and had a positive experience. Thank you for choosing Alexander Hampton, we look forward to serving you again soon :)
Do not deal Alexander Hampton under any circumstance they are a nightmare. Their clothing is nothing like the pictures and the quality is not good. The sizes are ridiculously small. I ordered two 3XL shirts and they were like a straight jacket. When I asked them about a refund they tried everything to get out of a full refund but eventually I decided to post the shirts back to China which was an expensive exercise. Now almost 3 months later nothing despite Aust Post showing it being handed to local authorities 2 months ago. All I get when I chase it up is some kind of spin to be patient and how sorry they are...no half as sorry as I am for dealing with Alexander Hampton. I have given up hope of getting a refund but please DO NOT deal with these guys.
By David C.
Response from Clothing Store· Feb 3, 2026
Hey David, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
If I could give negative stars I would -⭐⭐⭐ this place is a scam owes everyone refunds. Still haven't received my sweater.
By Joseph M.
Response from Clothing Store· Jan 31, 2026
Hey Joseph, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Well, I was suckered. I ordered shoes. They finally came but they were too big. I can only return them if I pay postage, but the worst thing is they used a fraudulent shipping label, and I had to pay shipping at the post office 19.95 I am seeing on the website fee delivery for them. China is all over the package. I am sick of all the rotten people of this world .
By Beckie K.
Response from Clothing Store· Jan 31, 2026
Hey Beckie, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
This is a Chinese dollar store masking as a boutique. I bought this: orthopedic heel boots with a triple-arch support system, cushioned insole and ergonomic design, a sleek, supportive fit, durable construction with refined finish ... I got boots made out of cheap FELT, zero support, the seams are so sloppy, threads hanging off... Shipped in a bag (These are shoes) from Wuhan. Three weeks to arrive. The "request a return" resulted in 4 emails, sent photos, and the request was granted. I could ship my product back to China at a cost of $40-$50 and get a refund on an item I paid $44.99 for, or they'd give me a 15% discount. This store uses keywords to come up in your search. The descriptions are fraud. The products are awful. The company is based in China (Ignore the paragraph about central NY - that's a total lie).
By Sarah L.
Response from Clothing Store· Jan 30, 2026
Hey Sarah, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
I would prefer to leave zero stars. I ordered a pair of cashmere socks in good faith. They eventually arrived and they are the cheapest, nastiest product you could ever imagine. I have emailed them requesting a full refund, and am yet to hear back. I will be reporting them if I do not hear anything further. A horrible, frustrating experience.
By Ali C.
Response from Clothing Store· Jan 30, 2026
Hey Ali, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Very disappointed truly disgusting very dishonest company for not revealing to where exactly rerun damaged product after three weeks received product was damaged and poor quality after requesting to return the damaged product they wrote me to sent to back to China and cost around 50 $ !!!!! Very shameful and disgusting!!!
By Saeed F.
Response from Clothing Store· Jan 30, 2026
Hey Saeed, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Don't buy the product from this side, the product is rubbish. The style is not the same like in the picture. I asked for refund. They don't want to give me the address. I need to pay postage but it's not my fault.
By Susan H.
Response from Clothing Store· Jan 30, 2026
Hey Susan, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
