I have tried to contact you several…
I have tried to contact you several times because i need a return label for one of my two pairs, without success, This is not acceptable service.
By lena W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
586 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fashion Design
FASHION LAB (alessandrovasini.com) has 586 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
586 approved reviews, newest moderated first
I have tried to contact you several times because i need a return label for one of my two pairs, without success, This is not acceptable service.
By lena W.
Rude impolite staff behind the customer service, I returned my sunglasses because they where not straight on my head. I wanted to keep it for 50% discount. Not possible. I sended it back with dhl express. Never heard of them again. Didn't got my refund either!
By BlackBerry
The quality and fit of my new Sonny boots in Tobacco are fabulous. They came packaged beautifully and I didn’t have to wait long for delivery.
By Lizzie T.
The boots are beautiful! The purchase process was painless and the delivery was fast and efficient.
By Patrick W.
I bought a pair of ankle boots and although I live in Italy and they are made in Italy, they arrived after about two weeks. Unfortunately, they were flawed. After about two more weeks I received another pair of boots and incredibly, these were also flawed. In production, quality control is a very important factor, whether the brand has a history or not. No history, no quality. What remains of a brand, then? Paradoxically, only absurd prices remain for this kind of product. The customer service, if not solicited, is almost absent and inaccurate. I will NOT buy from this brand again. I'm sorry for my broken English.
By Alessandro
Gracias muy satisfecho
By ANGEL León P.
Love the shoes and jeans
By Martyn B.
Ordered almost a month ago and still haven't received my order. UPS is now showing that my order has finally been picked up, but this has been a very frustrating process. There was no indication that the product I ordered is on backorder or it made-to-order so the expectation was not set for this. I haven't received my product yet, I'm sure I will love my boots, but the ordering and shipping process for this item has been terrible.
By William S.