Subpar Answering Service and Awful Customer Service
Their staff turnover makes it hard for any of the operators to learn anything about the companies they are answering calls for or care about doing a good job. They mispronounce our business name, regularly fail to "push 1 to accept the call" leading it to go to voicemail, and follow the script so strictly the conversation makes no sense and it's clear they aren't listening and just going through the motions. The support staff are even worse, they don't respond to calls, take forever to answer emails, and then only answer a portion of the outstanding questions. They keep raising the prices with no notice and while it is becoming more expensive, the service is drastically decreasing.
By Keri