Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
146 reviews
AleForgeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to AleForge, the realm where gaming dreams are forged into reality. We are a passionate team of tech enthusiasts and gamers dedicated to delivering top-tier game hosting services that elevate your gaming experience to legendary status. Our mission is to provide a seamless, reliable, and downright fun environment for gamers of all types, ensuring that your adventures are as epic as they are enjoyable.At AleForge, we understand that every gamer has unique needs, and that’s why we offer a diverse range of hosting solutions. Whether you’re crafting worlds in Minecraft or commanding fleets in Avorion, our versatile hosting services are tailored to meet your specific requirements. Our state-of-the-art infrastructure is designed to handle the most demanding games, providing you with the performance and stability you need to conquer any challenge.Our commitment to excellence extends beyond technology. We pride ourselves on offering exceptional customer support, with a friendly team always ready to lend a hand. Whether you’re a seasoned server admin or a newcomer to game hosting, we’re here to ensure your server runs smoothly and efficiently. Our support dwarves are as skilled as they are, cheerful, and ready to tackle any issue with a smile and a sprinkle of humor.Affordability is another cornerstone of our philosophy. At AleForge, premium services shouldn’t come with a hefty price tag. Our competitive pricing allows you to enjoy the best in-game hosting without breaking the bank. We offer flexible plans and transparent pricing so you can find the perfect fit for your gaming needs.Why choose AleForge? Our reputation speaks for itself. Rated excellent on Trustpilot, our customers’ reviews reflect our unwavering commitment to quality and satisfaction. We are constantly innovating, with a user-friendly interface and cutting-edge technology that keep you ahead. Our control panel is designed with simplicity and power, giving you complete control over your server with jus
AleForge (aleforge.net) has 146 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
146 approved reviews, newest moderated first
My wife and I have been using Aleforge for a while and they've been nothing but awesome. When there's an issue, they're quick to fix it, and they have a lot of options to customize your server for whatever your needs are.
By raversmiracle
Great place to get a server, I purchased a terraria server and went great all the time, the staff was really good and answered whiting minutes of me reaching out. Excellent service overall.
By Lisandro R.
I have been extremely impressed with the quality of both the hosting and the support with Aleforge. Uptime has been 100%, and the server has been fast and responsive. The control panel is clean and intuitive. When I have needed support, support tickets were responded to very quickly, and the team stayed proactively engaged until the problems were solved.
By JoshuaV
Bought a Terraria server for a friend and myself. Had issues transferring the world, connecting to the server, and moving mods. Caleb was able to help me out and assist me in setting up the world and verified everything was good when I was connected. Customer service was excellent, and product is performing well.
By Brandon L.
Emailing them requires logging in so canceling my account was very difficult, especially with a buggy password reset page that absolutely has a bug that really stressed me out. I made two earnest attempts at contacting you guys before leaving this review. I’ve removed most of my rant cause they seem reasonable. Thank you for canceling my account. Pumping up to 3 stars though because they were very quick to respond and resolve this. Still kinda frustrated you fixed a bug I mentioned without acknowledging it until I called it out, the Contact link absolutely required login until you fixed it because of my review. How can you tell me login isn’t required when without the url params it absolutely was? It’s not “consistency” it’s a bug, thank you Lucas for your bug report we fixed the bug you found
By Lucas M.
Response from AleForge· Nov 16, 2025
Hi Lucas, Let me answer all your questions in order: 1. Our desktop website Support drop-down has three options for support you can access at any time, whether a customer or not. Those options are Live Chat, Discord Support, and Tickets. None of these options requires you to log in. I would attach images here but I can't. The link in the footer is exactly the same as the link in the support drop-down down: https://billing.aleforge.net/submitticket.php?step=2&deptid=1 2. Password reset. Our password reset is industry standard. You click "Forgot password," enter your email address, click the link in the email you receive, and then set a new password for your account. once the new password is set you are taken to a screen that states "Password Reset Successful" and a password reset email is sent. I use my test account and verified this entire process is functioning as expected. 3. We do have hours for Live Chat, but customers can leave a message at any time, and it will be responded to as soon as possible. 4. We do not accept tickets initiated by email due to spam issues. You email an automatic mailbox. All tickets must be opened on our website, and we offer many channels that do not require you to log in. If you are still having issues logging in, I recommend reaching out to our staff on Discord so we can assist you if the password reset is not working for you. If you would like to discuss your issues further, please reach out to us via Live Chat or Discord. This is not an appropriate place for technical problems, and we offer many ways to contact our team. Edit: We have canceled your service for you since, after 24 hours, you are still having issues logging in and have not contacted our support via Live Chat, Discord, or Ticket, so you will not be charged again. You will have until the end of the billing period to access your data before it is permanently deleted. Edit 2: We have proof from our transactional email system that you received the password reset emails and clicked the password reset link on 11/15 at 13:05:23 UTC. The password reset was started but never completed, per the system logs. You never even bothered to contact our support for any of this, even after providing you with direct links to contact our support, and the team was instructed to expect you to reach out. The contact us link we updated now includes parameters, and it still takes you to the exact location. The original link was https://billing.aleforge.net/submitticket.php and was updated to include a default support department https://billing.aleforge.net/submitticket.php?step=2&deptid=1. We were not gaslighting anyone; we were just updating the link to be consistent, as you pointed out. I am sorry you feel this way, and leaving this review up is your choice, but we can respond and point out that all of this was due to user error ignoring both the support drop down In the site header on both the homepage and billing sites with multiple contact paths (Live chat, Ticket, Discord), and the live chat icon always on the right hand side of all our sites where a message can be left 24/7.
Fast customer response, stable server
By Jet
These guys are absolutely amazing, Every time with out a doubt I know if I make a ticket I'm getting a response asap and they will always have a solution. Had an issue me and my friends were trying to fix for 2 week, finally made a ticket and they had it fixed within 24hrs! 1000/10 recommend!
By John N.
Response from AleForge· Jul 12, 2025
It brings joy to this old dwarf’s heart knowing our support team could solve in 24 hours what had been troubling you for 2 weeks! That’s precisely the kind of quick, reliable service we strive to forge here at AleForge. Your perfect 1000/10 score makes our entire team want to break into a tavern song! We’ll continue to maintain these high standards and quick response times for you and all our valued gamers.
Very easy and smooth
By Tony Micklus A.
