Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Albany Park is designed to be lived in, loved on, used often and enjoyed. Our comfortable curated collections and beautiful yet durable fabrics ensure quality beyond compare. Because when it comes to cozy, you should never compromise.Be comfortable. Be beautiful. Be at home.We offer high quality materials, fast & free delivery and exceptional customer service.
Albany Park (albanypark.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 167 reviews with 5 stars · Clear filters
My chair and ottoman were easy to order. Delivery pretty fast. I did call my handy man to put together chair he had it finished in 5 minutes. The bouclé is beautiful and is holding up great.
By Sandi G.
Response from Albany Park· Feb 23, 2026
Thank you for your kind review! We’re so glad ordering and delivery were smooth, and that you’re loving the bouclé fabric. Enjoy your new chair and ottoman!
Great delivery and assembly service. The sofa is soft yet firm. Solidly made,
By Gretchen C.
Response from Albany Park· Feb 22, 2026
Thank you so much for your review! We’re thrilled to hear that your delivery and assembly experience went smoothly — that’s such an important part of the process. It’s great to know you’re enjoying the comfort and support of your sofa. “Soft yet firm” is exactly what we aim for, and we’re so glad it’s hitting the mark for you. Thanks again for taking the time to share your experience!
Website totally user friendly. Ordering searches was a breeze, just wish they came a little faster. Emailed about the fabric and got a very timely response!!
By Sandra
Response from Albany Park· Feb 19, 2026
Thank you for the great review! We’re so glad ordering was easy and that our team could quickly help with your fabric questions. We also appreciate the note on shipping speed and are always working to get orders out faster.
They were very prompt in following up on my request for samples which allowed me to choose a sofa and order one. I have been searching for months for a sofa and found them just recently. They also helped me in deciding if I need white glove service in my situation.
By Anne G.
Response from Albany Park· Feb 18, 2026
Thank you for the wonderful feedback! We’re so happy we could help with samples and delivery guidance as you selected your sofa. Wishing you many years of comfort — enjoy!
I first found out about this company through a friend. I went over to her house and fell in love with her couch automatically! I am able to sink into it with my baby and relax and feel completely at home. The couch truly makes a home comfortable! Great size options with comfortable cloud like cushions and a nice ledge on the back for drinks etc. 10/10 material! They also have amazing sales throughout the year. I would recommend looking up videos of the couch in the color you desire.
By Victoria
Response from Albany Park· Feb 17, 2026
Thank you so much for your wonderful review! We’re thrilled to hear how much you love your couch and that it’s become such a cozy, comfortable spot for you and your baby. Thanks for the recommendation and support — it truly means a lot!
Great payment options. With great pricing! Amazing experience
By Marcus A.
Response from Albany Park· Feb 16, 2026
Thank you for the great review! We're glad you enjoyed our pricing and flexible payment options. We appreciate your business!
I orignially ordered two Kova 86" pillow cushion sofas in Alabaster Performance Boucle in fall of 2024 for my living room. I loved them so much that when I redid another living space in our home I ordered the Kova L-Shape + ottoman in Hazelnut Performance Boucle this fall. Love that one just as much! So far both are showing no signs of wear. I do have one well behaved cat. Just get it - you won't regret it!!
By Janelle
Response from Albany Park· Feb 13, 2026
Thank you so much for your incredible review! We’re thrilled you loved your first Kovas enough to bring another into your home — and that all 3 are holding up beautifully (even with a kitty 🐾). We truly appreciate your support and recommendation!
The couch arrived very quickly! It was pretty easy for me to assemble by myself but I recommend having someone to help. Very comfortable!
By Martin G.
Response from Albany Park· Feb 13, 2026
Thank you for your review. We’re glad to hear your couch arrived quickly, was easy to assemble, and is providing great comfort. We appreciate your feedback and recommendation.
