Really easy to work with
Really easy to work with, responsive and right to the point with excellent follow up
By Patrick
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
471 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alarm Grid is listed under Home Improvements.
Alarm Grid (alarmgrid.com) has 471 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
471 approved reviews, newest moderated first
Really easy to work with, responsive and right to the point with excellent follow up
By Patrick
I've been using Alarm Grid for 8+ years now and they've been an awesome company to deal with. Recently I added some new sensors to my Lynx system and stopped getting alerts via total connect. I didn't realize that I had to resync the panel with the TC app, but a quick phone call and Sophie was great in diagnosing the problem and helping with the easy fix. Highly recommend them.
By TG
Dylan was excellent in getting my Lyric system up and running. Highly recommend!
By John H.
I am very happy that I switched to Alarm Grid because the quality of their service has been unmatched. As a DIYer, I truly appreciate Dylan and the rest of the staff helping me to troubleshoot, improve, and remotely program my system, as well as provide the step-by-step instructions on how to make the change myself. Thank you for all of your help and keep making those great how-to videos!
By Stephen K.
DYlan was very helpful in attempting to set up my alarm system. He and his team diagnosed the problem I was having and hopefully this will resolve the problem.
By Jerry P.
The company seems honest and very much about customer care and service. I worked with Aja who was just amazing, so knowledgeable and professional. A real pleasure!
By Matt W.
Outstanding service from Jorge and Julia who were able to move my alarm monitoring over to Alarm Grid (at an outstanding price I might add) within a business day which is unheard of ! Thanks again !
By Bob
After installing and programming my Lyric controller, I ordered the alarm grid monitoring service and within no time I got my system associated and activated with the alarm grid service thanks to Dylan and the Alarm Grid team. Also with the Alarm grid website they provide tons of helpful documents and videos to make setup as easy and painless as possible. I would recommend them to everyone needing Alarm/security monitoring services.
By S. A.