Alarm GridReviews of alarmgrid.com

I recently moved and had Alarm Grid at our last house. So very happy for those years, so we gravitated our service to our new. Kalen was most helpful in setting up our new home. What a great company! Thanks to Sterling as well!!!

Everything about my experience with Alarm Grid, from speaking with someone on the phone who helped me select the right hardware, to speaking with a second person who helped me navigate turning up the service, was top notch!

I just transferred from a company that locked my system to Alarm grid that lets me add/ remove and manage my own system with excellent phone support. Kalen D was excellent throughout and spent a few hours helping me.

We wanted to use an existing alarm system in our newly purchased home. Brinks said it would not be possible and offered us to purchase a new system to the tune of several hundred dollars and to start a new monitoring service contract with fines in case of early termination. I called Alarm Grid and found a completely opposite approach: great help making the existing system work at no charge, and multiple monitoring plans with no contracts. Most importantly, the tech who helped me through the process, Nicolas Fuller, was above and beyond expectations: on a scale of 1 to 100, he was 110. He was super responsive, courteous but friendly, knowledgeable and patient all the way until the problems were solved. This is what customer service should be. In one word: amazing!

Alarm Grid is awesome to work with. Literally the best DIY monitoring company out there. It all started when I needed to replace my video doorbell camera. I like alarm.com and wanted to stay with that app. They sent the new camera overnight. After I installed it just so happened my current period ended with Strada. I did call them first and they wanted a 3 year contract at over 35 a month. I went back to the Alarm Grid website and learned they provide monitoring service with no contract and a great monthly fee. Within another 24 hours I was all hooked up and ready to go. I did have to reconfigure everything and with their quick response in emails it was very simple. Thanks for the support and getting me a new video camera very quickly.

After finalizing the redesign of the network topography supporting my Home Security, Camera Security and Ai Server Systems including, an LTEM-PA Communicator for alarm monitoring, I visited the Alarm Grid website, logged into my existing account created a few years earlier when I purchased an updated PROM for my Vista 20 Alarm, and completed the online setup for Alarm Grid's Monitoring Service. Within 1 business day, I was contacted by Kalen D. via phone and email informing me that the activation of my LTEM-PA was underway, that my account on AlarmNet360 had been created and that he was finalizing the programing for my system. Within a few hours of receiving his communications, my Alarm System Monitoring was live and I was receiving regular updates from AlarmNet360 via their Total Connect 2.0 App which, was also easy to install, configure and setup. All-in-all, it was a fast, easy and enjoyable process with Kalen and Alarm Grid. Thank you, Mark Renard San Diego, CA😁👍🏼🐾

The most impressive Alarm Tech that I have interacted with. Darrell was impressive with his knowledge and trouble shooting skills. I owned 2 alarm companies several years ago. I have talked with other Techs at Alarm Grid and each of those have been very helpful. I would recommend Alarm Grid to everyone. It is not how cheap the product is, but how much you spend to make it work.

I ordered a Ubiquiti Dream Machine Pro on December 5, 2025. I received an email at the time stating that due to high demand, orders would be fulfilled in the order they were received. On April 21, 2026, after still not receiving my order, I followed up with customer service. They informed me that the unit is still backordered from their supplier. Please keep in mind this is a mass-produced product. When I asked for an estimated delivery date, I was told they had no ETA. I then asked my position in the queue and was informed I am number 68. They also mentioned they have been shipping approximately 10 units per month. Their stock was limited from their "supplier"- This means it could take roughly a year from the time I placed my order to receive this widely used, mass-produced item. I believe Alarm Grid accidentally underpriced the unit at $196 during the holiday season (when the manufacturer had listed for $250 on their own website). However, instead of canceling orders or honoring the advertised price, it appears they are stringing customers along — either hoping people will forget about their purchase or eventually call to cancel. For reference, the same unit is now listed for around $600 on their website.