Alarm.comReviews of alarm.com

I have a security system put in by Hotwire Communications. They are HORRIBLE and kept me on hold forever and were slow to respond to my emails. In depseration, I reached out to Alarm.com who are part of my security system process. They responded immediately with a phone call and then a detailed message as to how they could help. Whereas Hotwire Communications eventually emailed me an attachement to figure it out myself, Kaitlin from Alarm.com was responsive and succeeded in helping me log back into my security system. She even analyzed why I had the problem. BRAVO to Alarm.com and Kaitlyn.

Kaitlin was patient and listened to the issues I was having. I have been working for quite some time to get an old login off of my account so that I could connect to my new system. The dealers were dreadful and passed me back and forth like a volleyball but Kaitlin was fantastic in helping me find a solution. She even reached out to the dealers in order to help. Then she went above and beyond to send additional info and instructions, having awareness that what she was fixing was only the half the battle.

The young lady was very polite, professional and patient, and I appreciate that very much in a customer service representative!

The team at alarm.com was very helpful, John and Kaitlyn both spent a great amount of time ensuring that my issue with one of the providers was resolved. A very professional team!

I've been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness. As a family with specific safety and monitoring needs, particularly with a non-verbal, special needs child, finding a comprehensive and user-friendly security system was paramount. After extensive research and comparisons, we decided to install the new Alarm.com system, and it has been nothing short of a game-changer for our family. The comprehensive coverage provided by the indoor, outdoor, and doorbell video cameras ensures that we have eyes everywhere, giving us peace of mind whether we are home or away. The clarity and range of the cameras have exceeded our expectations, offering crisp images and wide viewing angles that leave no corner unseen. What sets this system apart, particularly for our family, is the sophisticated yet intuitive home automation and notification system. It's like having a vigilant guardian watching over our home at all times. The system notifies us immediately if a door is left unlocked, the garage door remains open, or any windows have been tampered with. For any parent, especially those of us with special needs children, this feature alone is invaluable. However, the real lifesaver has been the customized alert system. Knowing that our son, who is non-verbal and curious, can explore safely within our home is a relief. The instant he opens a door, we receive text alerts and audio notifications through our Alexa devices. This immediate response system allows us to react quickly, ensuring his safety at all times. The home automation capabilities extend beyond safety; they have also improved our home's energy efficiency and comfort. The system's ability to automatically set the thermostat based on our preferences has been a welcome luxury, contributing significantly to our comfort and cost savings. Moreover, the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management. For instance, we've programmed the system so that if someone approaches our house from the sidewalk, it automatically starts recording and emits a chirping sound, alerting the individual that they are being recorded. This not only enhances security but also deters potential intruders. Additionally, the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we're away has added an extra layer of deterrence and peace of mind. Perhaps one of the most practical and appreciated features, given our family dynamics, is the automated timers for all the lights. Our son loves to turn every light on, a common behavior for many children with special needs, but the system smartly turns them off after a set period. This has significantly reduced our electric bill and contributed to our home's energy efficiency. In conclusion, the Alarm.com system has become an integral part of our family's daily life. It offers not just security, but also comfort, convenience, and peace of mind. It is an investment that has paid off tenfold, providing us with the assurance that our home and, more importantly, our family, are safe and well-managed. We've been using the system for nearly six months, and overall, it's been fantastic. Our only hiccup initially was when one of the sensors for our back door fell off. However, when we reached out to Alarm.com, they responded promptly and resolved the issue for us without delay. I cannot recommend this system enough, especially to families with similar needs to ours. It's not just a security system; it's a comprehensive solution that addresses a wide range of needs and challenges, making it an indispensable part of our family's wellbeing.

Excellent information provided by Kaitlin

Nobody was home when my house caught on fire in my son's room. However, the smoke detector in his room went off. The smoke detector was tied into my Alarm.com system. The Alarm.com system automatically alerted the local fire department even though the alarm system was off at the time. The fire department arrived within 5 minutes. They said the house was minutes away from being fully engulfed. I'm so thankful for my Alarm.com system. It saved my house and my 3 dogs who were all inside. I shudder to think what might have happened if my son was in his room or if I didn't have the system in place. Thank you!!

John the Customer Service Representative was very helpful in getting My Mothers alarm system back activated by restoring password