AJ MadisonReviews of ajmadison.com

I ordered a frig and needed to cancel it over a two week period. I emailed them 7 times and called 6 times. No email response and all six times i left a message or got hung up on. When I finally got a hold of someone they said that it was shipped 1 hour ago and after it is shipped I have to pay a restocking fee. I am filing a complaint with BBB and my credit card company. Do not buy from this company

Buyer beware. Garbage. No customer service**********DO NOT BUY FROM THEM**************

If the ratings had a ZERO or LESS THAN ZERO, this company deserves it. Absolute WORST buying experience in my life. Order #118861275. The Sales Rep confirmed on my initial call on 5/4 that all items were in stock and they could be delivered in 10 days. I placed the order. Several days later I was emailed that the range hood was back-ordered with a delivery date expected of the end of June. I chalked that up to COVID shutdowns, even though I was told it was in stock. Multiple delays to the ship date resulted in remaining items not arriving until 6/11 (four weeks after I was originally told). This created multiple headaches with the construction schedule and re-scheduling because of the appliance delay. It was also costly as the install team had to make multiple trips to my home and I was charged for each one. The major problem was that AFTER the items were finally in the AJ Madison system for delivery (5/26), I was informed that the Thor range was back-ordered. I was told it should arrive 6/15 because it will be shipped directly from Thor plant in CA to delivery (AM Delivery Co.) in OH so it didn’t need to be sent to AJ Madison in NJ then back west to OH to save time. The bulk of the order was delivered 6/11 and no word on the date for the range. I called a competitor and was told they just sold the same Thor range they just got from Thor two days ago, yet AJ Madison had NO ANSWERS about my range. Multiple phone calls and emails to the sales rep went unanswered as did multiple phone calls, emails to customer service and messages to the website and the Live Chat. NEVER got a return phone call. Got hung up on multiple times. Was placed on infinite hold, then hung up on. Was given the name of the sales manager by multiple people (his name was different each time), was given an extension to call the sales manager that does not exist, received several emails stating “we are looking into it and will respond as soon as we can” (but NEVER got an answer or return phone call), even told that there was NO sales manager in the company. Then I started calling phone extensions starting at 1000, then 1001, then 1002 and so on leaving voice mails to each one asking for a live person to call me. NEVER got a return call at all. Finally got an email stating the range was in the delivery system (7/22) and would be delivered between 8/10 and 8/17. NOTHING happened. The range never arrived. Crickets chirped at the AJ Madison office as I emailed, tried to Live Chat, sent messages via the website Contact Us portal and called for hours EVERY DAY for the next eight days without so much as a return phone call or other information. AM Delivery actually called me 8/25 saying they had the range and would be delivering in a few days. Multiple calls to AJ Madison again went without a return phone call. The Live Chat person hung up on me three times, then the system would not work for two days. The message system on the web page replied with a robotic “we are busy and will reply as soon as we can” type of message. The range was finally delivered 8/27 (THREE MONTHS after it was originally supposed to be delivered). And surprise! I got a call from a sales department worker because he was one of the voice mails I left the other day and he explained how COVID made things so hard to get. I told him that was a good story, but, my original sales rep said all items were in stock on 5/4 and if they were not, then that was nothing but a lie to take my money and get credit or commission for a sale. I asked him to have someone in Customer Service that has the authority to “make things right” call me back. I’m still waiting. I left messages with almost every extension I could in hopes that someone would call me, but they could not care enough to make a return call or have someone else make the call to correct the issue. AJ Madison does not care about customers once they get your money. The Customer Service is NON-EXISTENT. The website is full of outright lies. The sales rep lied right to me in order to get me to place the order. This company needs to be shut down so other consumers aren’t hurt by the deceptive practices they employ. SHOP ELSEWHERE.

my order was placed on 8/10/20 and it was picked up 8/11/20 by shipper as if we had been aware of the length of time for it to be delivered we would have not ordered from aj madison Their customer service suck 45 minute wait agreed to call me back a week ago and still waiting I have tried numerous times and never get through Terrible customer service, and diabolical time scale Will NEVER use them again

Buyer Beware, the 4 stars are from mostly fake reviews. Believe all the 1-2 stars before anything else. This company needs to close. They are stealing time & money from people all over the US. And if they ship out of country, probably there too. Customer service is non-existant and it has nothing to do with the pandemic if you look at all the reviews for the last 10 years. I luckily was in a position to cancel my order after a month because they were dragging everything on for so long. You will barely ever actually reach customer service. The only way to reach them is to call for a salesman because of course they want your money. You will be on hold for over an hour just to be sent to a voicemail. I've only spoken with one person there who I genuinely think was trying to help. She should quit. This job is just a full on scam. If anything is damaged upon delivery. They will not help you. You won't be able to reach them for weeks anyways unless you blast them on social media. Even at that point. The social media team can't exactly help you either. We need to find a way to force this company to close.

Would give a zero if I could. Customer service is non-existent ! this order gets cancelled (after no response for 3 weeks!), as soon as I get with American Express.

Just a warning to warn anyone that was thinking of giving this company a shot. I did and it was the biggest mistake I made with making large purchases for my new home in the past few months. COVID has nothing to do with the absolutely horrible service I've received thus far. I purchased 5 appliances at the Tysons, VA location on July 8th and after 17 emails and countless unanswered phone calls I am now being told that the "estimated shipping date" is September 16th. I found out that Brian McLaughlin, the salesman that "helped" me, did not even place my order until just recently (couple weeks ago) because of some sort of credit authorization that the purchasing department apparently never sent me which if this is true, he only found out because I asked him for an update after waiting patiently for 3 weeks with no communication from him or anyone at AJ Madison. I have wasted so much time and energy dealing with this mess of a company for nothing. I know for a fact that 2 separate co-workers of mine ordered 3 of the same exact model appliances from different retailers 1 week AFTER I placed my order and they have received their items 2-3 weeks ago while I've been given the run around from Brian. I have been lied to repeatedly regarding item availability. I was told that 3 of the items were in stock couple weeks ago but they will not ship them until the other 2 items become available POSSIBLY in 1 month, meanwhile the items that were in stock are no longer available as well because they have sold to other customers. How f'ed up is that huh? Considering the BS they've put me through, they will not even offer me other items that are available in stock to help find a solution to the further delay caused due to their own incompetence. I have been very patient and understanding given the current times we are in but I believe this company and probably many more out there are using COVID as an excuse for their lack of accountability and respect for their customers. This is most likely because they know that they'll be going out of business very soon.

Zero customer service and support! AJ Madison will not resolve damaged goods they delivered! Do not buy from this company!