AJ MadisonReviews of ajmadison.com

I am very excited to use this company for all our appliance needs. We are a small custom home builder and it important to us to not only build quality, but also use quality appliances. I have not yet ordered, but my initial conversation was very helpful!

Meir, made the process of purchasing online super simple and efficient. All online sales should be this easy.

Wouldn’t let us decide a delivery window. Dryer delivered defective. Third party delivery company didn’t know how to install correctly and caused a gas leak. They also left all the trash in my yard. Couldn’t get a refund for that. I didn’t even know it was a third party because they have a similar name and AJ Madison doesn’t give you a choice but to use them. It took weeks to get them to acknowledge the dryer was defective. I went months without a dryer before finally getting a refund and just buying from Home Depot no problem.

I would strongly caution anyone considering ordering an expensive appliance from AJ Madison. We waited approximately SIX MONTHS for a KitchenAid built-in microwave that cost around $2,700. When it finally arrived, the front was bent and the unit itself appears skewed/misaligned. This is not a minor cosmetic issue on an inexpensive appliance — this is a nearly $3,000 built-in microwave that arrived damaged. When we contacted AJ Madison, we were told that because the damage was reported outside their 15-day reporting window, they would not replace it, repair it, or provide any other meaningful solution. Think about that before placing an expensive order: we waited approximately six months for the appliance, but AJ Madison gives the customer only 15 days to discover and report damage. Once that window passes, apparently you can be left with a damaged $2,700 appliance and no assistance. We are now facing the possibility of having to purchase ANOTHER $2,700 microwave simply because the one delivered to us was damaged. I understand that companies need reasonable damage-reporting policies. What I do not understand is refusing to offer any solution whatsoever for an expensive appliance that was delivered damaged — especially after the customer waited months for it. At the very least, I expected AJ Madison to work with us toward a repair, replacement part, manufacturer assistance, or some other reasonable resolution. Had I understood that AJ Madison’s policy could leave us completely responsible for a damaged appliance after 15 days, I would never have purchased an appliance this expensive from them. I am posting this both to warn other customers to inspect absolutely EVERYTHING immediately upon delivery and in the hope that someone at AJ Madison with the authority to actually resolve this situation will reach out and help us.

Like others, I have experienced a bait and switch regarding deliveryOn 8/25 I ordered a range from them because I needed it rapidly, as they had listed on their website. Later on 8/25, I was told it was shipped. On 9/3, I was told it would be shipped in 1 week and was delayed because it was in Thor's California warehouse ( I live in NY, which they knew when I ordered.) On 9/18, I was told that I'd have to wait at least 7 more business days

Excellent experience. I had a shipping issue and they dealt with it immediately. Couldn't be happier.

Great customer service. I am interested in purchasing a Miele oven and wanted to know about child safety locks. The representative answered all of my questions.

From my initial call to discuss the appliances I needed to communications throughout the shipping process. They were always responsive in a timely manner. We had one piece that was damaged during shipping and was replaced promptly! I highly recommend AJ Madison!!!