AivituvinReviews of aivituvin.com

shipped fast

I ordered a catio from the website. About an hour later I changed my mind and tried to cancel the order. I sent an email requesting an urgent cancel request. No response. I got on the chat option but no customer service agents were available during business hours. I saw the next morning someone had responded to my chat request at almost 7pm. But they acted like they didn’t see where I had put my order number in to cancel the request. The next morning I sent another email asking to cancel the order. Again, no response. Then the customer service person didn’t respond until after 7pm stating sorry your email must not have gone through. Your item is already shipping. According to FedEx, the item has not been picked up. This has really been the worst experience.

Good product. Easy to put together. Arrived quite quickly. Overall pleased.

Nice outdoor cat house. Cats love it and it keeps them warm. Package came quickly and everything was in package ready to assemble. This is the 2nd house we have ordered from this company and all has been Great!

Easy to assemble, all pieces were included and in great condition. My tortoise is so happy in his new home. A perfect tortoise house for an indoor space🤘

Really I love trust pilot it's too much helpful

Bien emballé, facile à construire, je n’ai pas donné 5 étoiles car je suis pas sûre que les pad chauffants fonctionnent, j’ai un autre abris en toile avec pad et ont sent la chaleur au touché tandis que rien sur le votre…

Okay construction, not the highest quality. Heating pad doesn't seem to work and no one at customer support with reply to my multiple attempts to contact them. Should work fine in the summer tho. Be warned... If you see their message below, I have reached out to that email over 4 times with radio silence....