Advanced Internet Technologies IncReviews of ait.com

I've used hosts all over and AIT is leaps and bounds the absolute worst host that I've ever used. If you think their support is bad, their billing is even worse. I bought an email server off of them with 8 additional IPs. All was going great, I was mailing daily and couldn't have been happier. Until... One day I couldn't log into my server. I immediately opened a support ticket. What should have taken an hour took AIT a solid 48 hours to fix. When I finally DID get my server back, all 9 IPs (original and the other 8) were blocked by every provider. AIT took my server, spammed off of it for 48 hours and then gave it back to me. Be warned that they offer email marketing services, and this is exactly how they preyed on me. I can't tell you how pissed off that I was. Realizing what pure TRASH this company is, I thought that I would just cut my losses and cancel my account. Well, you can't. There's physically NO way to do it. They give you a phone number or an email. I asked their live support to cancel my account. I opened three support tickets to cancel my account. I even called their VP of Finance, Lisa Briggs, to cancel my account. Guess what? They are STILL billing me. If you should use this horrible company, be warned. There isn't a redeeming quality about this company. I'm fairly certain that it's a one man shop run by "Vitalii Savchuk". I only wish that I would have paid with a prepaid credit card.

I had an agreement with them to build a word press website which was supposed to be done on a revised date of October 1, then it was November 1, and another five deadline commitments after that . Shame on me. Sometimes it was two weeks before I would hear from anyone and they would also surpass their deadlines without a comment. I have unanswered emails and email chains with commitments which they never kept. Now they are trying to send me to collections. Unless they get their team organized so that they can do one project at a time, I do not see how they can finish anyone’s project or websites. I really didn’t want to post a review about them because my mom has done business with them. But they are unresponsive and unwilling to be fair in the situation. I’ve had to pay somebody with Upwork to work on a new website for me, purchase server space on Liquid Web, put off hiring sales for two months, and spent over 150 hours of my own personal time on workarounds to satisfy the needs of my growing business. This is all because of their lack of diligence in supplying what they committed to in their very own agreement.

Be very careful with this company's trial offers!!!! They offer $1 trial, however, they will give you server access around 2 days later (I am not sure why it takes so long), Their next transaction will start from the day you sign up, instead of you receive your server details. Make sure you cancel your PayPal connection to this horrible company well in advance. I got charged for the second month. Ok, my bad not disconnecting it earlier, but they deleted the server before my paid period finishes. Stay away from this company, try another one!!!!