AirtherealReviews of airthereal.com

Excellent customer service, helped me sending a new machine because first one was not working very well, new one works perfectly and Im happy with my ozone machine!

Contacted the company when the digital display on my air purifier was not showing properly. I received a response within 24 hours through email. The display was still readable and I was assured that the functionality of the purifier was not affected and was offered a replacement filter to compensate for the issue, which was agreeable. I'm very satisfied with the communication and customer service and would recommend this company.

I ordered my first product (Ozone machine) from them via Home Depot. Product itself arrived great, early even. Problem was, the hard plastic safety door hanger was snapped/broken. I contacted the co directly, sent a pic, asked for a replacement, they promptly sent me TWO and had EXCELLENT communication with me, even when I was so busy, I couldn't always respond! I would definitely recommend them! Thank you!!!

Excellent customer service and warranty support. I had an issue with my air purifier and Airthereal CS worked with me to diagnose the problem, then to replace my unit. CS was very responsive and helpful and an all-around pleasure to work with. I am completely happy with the product and how my warranty issue was resolved.

Airthereal MA10K-PRO - This model seems to be built on the same chasis as many more different branded ones on the market. The timer dial is of very poor quality and stopped working after a few months. An exact same model (but different brand) had the same problem after 2 months! This can be very unpleasant (or even dangerous given the amount of Ozone it generates), if you believe you have put it in a room for say 2 hours and enter 3 hours later to find it is still working, it can give you a nasty cough - so please beware! Otherwise when the machine works, it's excellent for clearing strong smells! Often branded as 'commercial' they are far from it!

Filter arrived damaged, but Airthereal took care of replacing it fast and professionally! Amazing customer service. Highly recommended.

I had the screen on an Airthereal purifier lose a segment. I emailed the warranty department and they shipped out a replacement unit quickly.

I really appreciated the customer service with Airthereal! I was worried I wouldn't be able to get the air purifier replaced that I had purchased on Amazon but they were so quick and helpful I will always buy their products. I really recommend this company for anyone looking to keep their home clean and safe. they actually care about their clients. Thank you Airthereal!