Laura @ customer service helped out…
Laura @ customer service helped out when a shipment to me went missing—she followed through and kept in touch with concise, clear info.
By LB
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
223 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airthereal offers air purifiers and ozone generators to improve air quality around the world. We're always innnovating to meet & exceed your air quality needs.
Airthereal (airthereal.com) has 223 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
223 approved reviews, newest moderated first
Laura @ customer service helped out when a shipment to me went missing—she followed through and kept in touch with concise, clear info.
By LB
company is legit. Had a problem with my air purifier, andd they immediately responded. They sent me a replacement filter, and continued to communicate with me after the fact.
By Mar
Excellent customer service!
By Brooke H.
I had a great experience with customer service. Laura was very helpful in me making a decision on which product better serves my needs.
By BDW
Customer service is top notch!
By Dee R.
I have been a customer with Airthereal for about 5 years now. I Actually won an aromatherapy defuser. It’s been a little under a year now. I had a problem with it when I turned it on it would shut off Immediately. Texted a message to customer service and Terry was the person who responded to me. To my amazement she had solved the problem very professionally. The company sent a new one. I send a video of what was happening. No problems no hassles I love this company. I have 5 Purifers, 3 ozone machines and 1 aromatherapy diffuser. After dealing with a company as good as they are I will never go anywhere else. Customer Service is outrages. There machines are top notch. I run my purifiers 24/7. I have COPD these machines have actually saved me from going on oxygen until now. They keep the dust down and purify the air like no other. I’m talking about five years. in this day and age companies don’t care if they lose your business. This company treats you like your family. I have never had any problem with them. There customers service out beats any other company I have dealt with. I am 72 years old. I have dealt with all kinds of companies and never seen anything like this. I feel blessed. A.S.
By Alexis
I use the AH 1000 to ozonate my 25 gallon cold plunge and it does a great job. Also the customer service is top notch. Highly recommended!
By John
I wrote Airthereal about some very specific electrical questions on their MA10K-PRODIGI unit. They answered my questions professionally while providing exactly the information I needed. The customer service they provided was fantastic!
By a_reviewer