No response
Ordered two items with TWO day delivery did not receive product or response from my email on December 24th.
By Patti C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Airsplat (airsplat.com) has 170 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
170 approved reviews, newest moderated first
Ordered two items with TWO day delivery did not receive product or response from my email on December 24th.
By Patti C.
order was fast and simple. Great Job!
By Greg T.
I am very disappointed in the service I received! I ordered an item on the 17th, it was not shipped until the 21st. Then when I started to panic I reordered the same item with PRIORITY OVER NIGHT SHIPPING! I also called Air Splat to make sure the item would get here the next day! The item was never shipped and we did not get our gift for Christmas! I willl never buy from this company again!
By Linda V.
Happy each time, no issues!
By Daniel C.
I've been ordering from them for a while now and I've had no trouble with them at all.
By Connor F.
I ASKED FOR HELP, RICKY WAS NICE, HELP ME FIND A ITEM ,I PLACED AN ORDER THREE OR FOUR DAYS AGO, THEN THEY E MAILED ME SAID MY ORDER WAS CANCELED SAID THEY WERE OUT OF STOCK I DON,T THINK RICKY KNEW WHAT HE WAS DOING, GETTING CLOSE TO CHRISTMAS TRY TO FIND SOMETHING SOMEWHERE ELSE
By Thomas M.
quick shopping! nice and easy.
By Mitchell L.
after 20 days still in processing mode give me a break - clueless Not Clueless, the day after I wrote my review the staff got back to me and my order was there the next day.. THANKS for great cust service
By richard M.
Response from Airsplat· Dec 8, 2016
Thank you for taking the time and effort to bring this issue to our attention. We can assure you that we did our best to ship your purchase within a timely manner. Unfortunately, once we have shipped an item the transit time depends on the chosen carrier, in this case Fedex Smartpost. Your order was placed was placed on Nov 26. and shipped out Dec 1 ( Operations closed for the weekends) within our 24-48 hour turnaround time. Please know that we are working to improve overall shipping times in anyways we can. Your package is expected to arrive Friday 12/09/16. Thank you for shopping with us.