Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
74 reviews
Air SanctuarySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Air Sanctuary (airsanctuary.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 58 reviews with 5 stars · Clear filters
They call when I was missing my tracking information
By ken W.
Response from Air Sanctuary· Jul 20, 2022
Hi Ken, current processing times are 2 to 5 business days, with the potential to take longer in some circumstances. You placed your order on Monday morning (07/18), so we should have tracking by end of week, if not sooner. Thanks for your patience and understanding, and for choosing Air Sanctuary.
Absolutely best experience. Havnt installed yet but the sales end was top notch. Highly recommend
By Robert M.
Response from Air Sanctuary· Jul 2, 2022
Thank you so much for the kind review, Robert. We really appreciate you taking the time to post it. Take care, and be sure to contact us should you need anything.
Air Sanctuary changed all my doubt about purchasing a Mr. Cool system. After reading several bad blogs. They were respectful, very helpful regarding the type of system I would need purchase. I am very satisfied and can't wait to have the Mr. Cool system installed.
By Toni
Response from Air Sanctuary· Apr 21, 2022
Hi Toni, thank you so much for your review. We sincerely appreciate your support of our small business. Please do not hesitate to reach out should you need anything!
They assisted me in customizing my setup to meet my requirements. Everything went according to plan, the company and service are excellent, and we are pleased with the goods. Units were ordered and delivered on time.
By Alexandra F.
Response from Air Sanctuary· Apr 21, 2022
Thank you for your review of Air Sanctuary!
So far so good on customer service I have been contacted by phone and by text typing with Ali i’m very pleased with customer service.
By Linda
Response from Air Sanctuary· Apr 21, 2022
Thank you so much for your review, Linda. Please do not hesitate to reach out should you need anything else.
After calling a few places to determine what I needed. I called air sanctuary and talked to Ali. She was so much more knowledgeable and personable than the other places. We worked out what Mr. cool units and accessories I needed and place the order. Very smooth and easy.
By Randy J.
Response from Air Sanctuary· Apr 12, 2022
Randy, thank you so much for taking the time to review us. We're happy to hear your experience with us was a positive one. We appreciate your support of our small business. Take care and be sure to reach out should you need anything.
Best money I ever spent in my basement. Dry and cozy all the time. Electric bill is reduced also.
By Vicki A.
Response from Air Sanctuary· Apr 12, 2022
Vicki, thank you for taking the time to write a review. We're happy to hear everything is working out well for you. Please do not hesitate to reach out to Air Sanctuary should you need anything.
Worked out very well
By Tom D.
Response from Air Sanctuary· Apr 12, 2022
We're so glad to hear your purchase is working out well, Tom. Thank you for choosing Air Sanctuary and supporting our small business.
