Very professional and helpful
Very professional and helpful
By Sarah W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
207 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airportrecovery is listed under Airlines & Air Travel.
Airportrecovery (airportrecovery.com) has 207 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
207 approved reviews, newest moderated first
Very professional and helpful
By Sarah W.
Maja was very understanding and knowledgeable. She explained things very clearly and when I found them outside of the airport she was able to provide me a refund. I would give her 11 out of 10 excellent worker
By Nida B.
Thank you John for assisting me with my inquiries promptly.
By Ravi G.
Percy was very patient with me and very personable. Well done.
By Joan
Friendly and respectful agent John was very ready and eager to help
By Lena L.
Mark has been wonderful! He called me immediately after I filed my missing iPhone report. He was extremely kind, professional, and competent. I cannot begin to express how much I appreciate his help and this service at Charles de Gaulle airport in Paris.
By Judith
I got John on the phone line to help me find out the status on my case, he was very attentive and listen to my questions to make sure that the information captured in the system was accurate. Still waiting for the item to be found.
By MT
Ecept for today with Mr. Johnbert , Concierge n. 3, who was nice and helpful, after 7 days of chatting with AI I'm still waiting for an answer for a trolley lost in Frankfurt (and already found by LH aircraft people). The service is not worthing the fee they demand.
By Sonia