Great explanation of expectation and…
Great explanation of expectation and great customer service.
By Raoul B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
207 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airportrecovery is listed under Airlines & Air Travel.
Airportrecovery (airportrecovery.com) has 207 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
207 approved reviews, newest moderated first
Great explanation of expectation and great customer service.
By Raoul B.
Joanne was great and quick!
By Louis M.
Janes Had called me within an hour of my claim to confirm she was looking into it! I hope they find it
By Ed
Complete Scam!!! Spent days with emails back and forth and providing screen shots of my lost items exact location which was at the Delta Lost and Found. I was panicking and found this site so I moved fast without reading reviews. DO NOT WASTE YOUR MONEY. You can contact the lost and found for your airline or airport directly. After fighting for a week I contacted Delta directly and had my item back within a couple of days. DO NOT ENGAGE THIS COMPANY AT ALL!!!!!!
By Miles H.
Horrible experience with the chat representative concierge agent 4. Felt rushed, short replies. Was told their time is limited as they are working on “priority cases” which mine was one of those. Discount code provide did not work and was charged full amount. Asked to have the discount added and was told to wait 24hrs for an update to see if it was possible. however that would have placed me outside the 24hr period if I chose to cancel claim and get a full refund. Discount Refund would have taken 7-10 business days. The discount is minor, and its not about the amount but more about the actual code not working. Agent asked me to cancel the claim and the resumbit a new claim with a different discount code. That would have been two separate amounts paid. Decided to cancel the claim completely due to the bad experience.
By Jack
Jans was wonderful to work with. So pleasant
By Tiffany
Your company was very helpful in recovering my lost item. Jewel's team provided prompt service, along with updates on the progress made. Thank you!
By Micheal H.
Jewel was very helpful from beginning to end! Her customer service skills are top tier and her ability to communicate with customers is amazing!! Kuddoes to the team that made my day by finding my lost wallet. We need more people like her!
By Mary M.