The elevators are a problem
The elevators are a problem. The 2 main elevators have been out of service for at least a year. The other elevators located at the far end of the structure are run down and a good distance from the shuttle.
By Gpsenrab
Tuesday, November 10, 2026 · Customer reviews of US businesses
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704 reviews
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At Airport Center Express LAX, we understand that parking your vehicle at our covered garage is not your final destination, but we can still make it quick and convenient. With our private 24-hour shuttle service to LAX every 15-20 minutes, our facility and our nearby location on Century Boulevard, Airport Center Express LAX makes us a top choice for Los Angeles Airport Parking. We offer over 2600 self parking spaces and a friendly on-site staff to assist you.
Airport Center (airportcenterparking.org) has 704 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
704 approved reviews, newest moderated first
The elevators are a problem. The 2 main elevators have been out of service for at least a year. The other elevators located at the far end of the structure are run down and a good distance from the shuttle.
By Gpsenrab
The location and shuttles are great. The price has slowly creeped up over the years, but that's understandable. But the reason they get 3 stars instead of 5 is that their elevator never works. I travel with a wife and kids and tons of luggage that I need to either lug down the stairs or hike across the garage, take 2 different elevators, and then hike back to the shuttles. This is totally unacceptable and gone on for well over a year. When they fix their elevator I'll change my review to 5 stars. But as of now, it's more hassle than it's worth if you're bringing any luggage with you to the airport.
By Aaron
Elevator not working, requiring a long walk, with heavy bags, to an alternative one. It was out of order for the length of my trip, about 5 days.
By Pat
The elevators were not working near the Crowne Plaza entrance. I parked here almost one year ago and they were not working then either. We parked here for a week and the elevators were not working the entire time. We had to lug our four large bags up and down five stories. Unacceptable.
By Bobby
Perfect nothing to complain.
By Tru
Response from Airport Center· Jun 14, 2017
Hi Tru, I just wanted to say thank you for the 5 star review. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager
Easy to find.....close to airport. One recommendation...take pic of bus that drops u off!
By Marjorie
Response from Airport Center· Jun 14, 2017
Hi Marjorie, I just wanted to say thank you for the 5 star review. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager
Fix the west end elevators. adjust the check out so that customers don't need the print out of the reservation confirmation.
By Richard
Everything went as planned, the only bad thing is one of their elevators is broken. If you know where to go you can go up just one flight of stairs and then take an elevator to the 5th floor.
By Dawn
Response from Airport Center· Jun 14, 2017
Hi Dawn, I just wanted to say thank you for the 5 star review. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager