Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
287 reviews
AirportagSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 aviation and travel gift shop!Meaningful products to the traveler in you.Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Airportag (airportag.com) has 287 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
287 approved reviews, newest moderated first
Wonderful experience from start to finish. The customer service is very good and I was communicated to at every step of the way...most importantly, the actual product is FANTASTIC - better than I thought it could be!
By David F.
Placed an order December 6th it’s now January 27th and I still don’t have it. Refund has been refused. It is a scam.
By Ally M.
Response from Airportag· Mar 17, 2026
Hello Ally! We are very sorry for the delay in receiving your order. If it is an international order, it usually takes between 5 and 20 business days to be delivered. If you are still experiencing problems with your purchase, please contact us by email at [email protected]. Thank you for your feedback.
The products are great. HOWEVER, customer service is lacking. My order has taken weeks and they offered a $12 gift card as an apology. I don't even know how they came up with that number. Within the time that my items didn't ship they offered 60% off on merchandise online and refused to credit me. They lied to me today and said my items shipped, but they are sitting at their warehouse waiting to be picked up according to tracking. Really poor management. No customer focus.
By Amy S.
horrible service! I ordered some stock december 20th and I’m waiting for the delivery since a month…. I sended emails but nobody answered.
By josee S.
Response from Airportag· Mar 17, 2026
Hi Josée, We’re sorry to hear about your experience and understand your concerns regarding the delivery time. Your order, placed on December 20th during the holiday season, was processed within our extended holiday timeframe and successfully delivered on January 12th. During this period, production and shipping times may take slightly longer due to increased demand. We also responded to your inquiry and provided an update on your order status at the time. We regret that the experience did not meet your expectations and appreciate your patience. If you need any further assistance, please feel free to reach out — we’re always here to help. Kind regards, Airportag Team
I submitted an order December 23, 2025, and there is still no status on the order, 10 days later. The charge hit my account December 23, 2025, and I already have the billing statement from my bank. I have tried to contact them through Shop, to no avail.
By Dave K.
Response from Airportag· Mar 17, 2026
Hi Dave, We’re sorry to hear about your experience and understand your frustration. After your request, your order was promptly cancelled and a full refund was issued. Our team provided support throughout the process to ensure your request was handled as quickly as possible. Orders placed during the holiday season, especially in late December, can occasionally experience delays due to increased demand. That said, we understand how important timely delivery and communication are, particularly when the purchase is intended as a gift. We always aim to provide reliable service and clear support to all our customers, and we’re sorry this situation did not meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards, Airportag Team
I have been watching this website for a while. I love their approach, and every item is unique. I ordered a luggage tag as a gift and am thrilled with it and she will be too. "I haven't been everywhere but it's on my list!". It came promptly and in a nice little nylon pouch. The quality is top notch, and the packaging is fun and "lively". Can't wait to order more items. It's worth every penny! Like all online shoppers we are always looking for value/price/quality and although I had a small shipping cost, it's worth it!
By Stella E.
The items I ordered arrived quickly. The personalized mugs I ordered were perfect. One of your associates was so kind and helpful in helping resolve an issue with the sweatshirts I ordered. I would very easily and gladly order items from Airportag in the future.
By Suzanne H.
Placed an order for three shirts 11/22/25. Credit card was charged immediately. As of 12/2/25, zero items have shipped. It appears Airportag was advertising and collecting sales revenue on products they did not have available to ship. 12/3/25: A label was created. Zero items have shipped. 12/4/25: USPS has received the package and estimates delivery by 12/9/25. Package remains in Florida for the time being. Airportag made a marketing decision to advertise products before it could ship them. This review is my urging that they refrain from advertising products until they are ready to ship those products, and a warning to consumers that for now, Airportag may not be able to ship products that it advertises.
By Dean B.
Response from Airportag· Dec 4, 2025
Hi Dean, we’re very sorry to hear about your experience. During Black Friday and the holiday season our production operates at full capacity, and although we work hard to ship orders as quickly as possible, delays can occur due to the high demand. I checked your order and saw that it was delayed by two days — we sincerely apologize for that. Our customer support team has sent you a $5 gift card as a gesture of goodwill. Your estimated delivery date remains December 9th, and your USPS tracking is progressing as expected. Thank you for your patience, and we truly appreciate your feedback.
