My experience.
It was very easy, very understandable, and very in detail. Thank you, I appreciate it. HP
By HP
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
150 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airfrance is listed under Airlines & Air Travel.
Airfrance (airfrance.us) has 150 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
150 approved reviews, newest moderated first
It was very easy, very understandable, and very in detail. Thank you, I appreciate it. HP
By HP
My flight to Paris was cancelled. Tried to reach an agent by phone three times. No way! Three 30 ministers waits. Three automatic disconnects. ☹️
By Michael
Site was easy to work with and navigate.
By Barry
Website was balky and at times confusing--on payment repeatedly cycled back to an earlier stage in the process, without crediting payment or providing any error message.
By Ben B.
I am still unable to book a flight from MSY but I can book one coming back from Europe to MSY...
By CB
THE SITE WAS EASY TO USE AND I WAS ABLE TO BUY MY TICKETS WITH NO PROBLEM
By Calleen L.
Easy and simple.
By Kelly
Almost everything was easy to follow except the senior pass and the loyal number which I found it later in the app, so I could not use it when buying the tickets.
By Gatablue