I want to choose my seats early but…
I want to choose my seats early but could not do so. All rest is fine on line.
By Lareen C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
150 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airfrance is listed under Airlines & Air Travel.
Airfrance (airfrance.us) has 150 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
150 approved reviews, newest moderated first
I want to choose my seats early but could not do so. All rest is fine on line.
By Lareen C.
Website is easy to navigate.
By Dominique L.
Impossible to get a person on the phone. I called multiple times, waited on hold for an hour, and then the phone system said "we won't be able to help you" and hung up. There's no text or chat option, and there's no "give us your phone number and we'll call you back" option. They claim to offer Facebook Messenger, and messages there also go unanswered. Very disappointing customer service from Air France.
By Dave M.
Easy to navigate and understand. Highly recommend using this company.
By Don M.
Awesome. Fast and easy to follow.
By Jeannot R.
The website was accurate and convenient to use. I was able to find suitable flight options across a variety of dates.
By Kevin M.
We have travel all over Europe and use all the major carriers, once we travels with Air France,we stopped looking ,is our to go place before anyone, keep prices very competitice and is very friendly. Kudos Keep the good work!
By Eduardo
Navigating the website to book a flight was extremely easy.
By Richard M.