Aire ServReviews of aireserv.com

BUYER BEWARE*** THIS COMPANY GAVE ME A VERBAL CONTRACT, I FELT UNCOMFORTABLE AND ASKED THEM TO PUT IT IN WRITING AND HE REALLY DID NOT WANT TO AND FINALLY AGREED TO SEND IT. THANK GOD I ASKED FOR A WRITTEN EXPLAINED AND EXACT SERVICE THEY WERE GOING TO PROVIDE. EVERYTHING WAS DIFFERENT FROM WHAT WE HAD DISCUSSED AND WHAT HE PREVIUOSLY HAD SENT ME BY EMAIL. THE MODEL NUMBERS WERE ALL WRONG, THE WARRANTIES HE HAD PROMISED WERE WRONG, HE WAS MATCHING ANOTHER PROVIDERS NUMBERS AND I HAD PROOF FROM HIS EMAILS AND HE WOULD NOT HONOR THE PROMISED NUMBERS. INSIST ON A WRITTEN QUOTE OF WHAT THEY ARE DOING AND WHAT MODEL NUMBERS AND WARRANTIES THEY ARE PROVIDING.

Worst company I have ever dealt with! If you're retired this company might be for you. I regret having them install my HVAC. From the shorty installitaion, which I had to fix, to the rescheduling due to me not being available 24/7 on the phone. DO NOT USE this company, find another, even if you pay more!

This company belongs to the neighborly brands network and I've had nothing but bad experiences with any company in this network. Far from a local company, customer service is very call center based and as soon as you reach out even to inquire about service, you're auto subscribed to email marketing for ALL neighborly brand companies. Stay far away from these shysters!

Horrible horrible customer service. I scheduled an appointment with them. Tried several times to get them on the phone, emailed them and spoke to a lady that took down a message for me had a simple question about diagnostic fees. No one ever got back to me so I canceled my appointment. If this is how you do business before you even come to my home no thank you

STAY AWAY Bought furnace/ac from Aire Serv 5 years ago that came with 10 year parts & labor warranty. Furnace now needs repair and I tried to claim on warranty. Called Aire Serv and told need to talk to management re warranty claim and someone would contact me. Well, 7 calls later over the next 2 weeks with repeated promises that someone would call and no one did. Doesn’t look like these guys are going to honor their warranty. I advise everyone to steer clear of Aire Serv. Aire Serv STAY AWAY Bought furnace/ac from Aire Serv 5 years ago that came with 10 year parts & labor warranty. Furnace now needs repair and I tried to claim on warranty. Called Aire Serv and told need to talk to management re warranty claim and someone would contact me. Well, 7 calls later over the next 2 weeks with repeated promises that someone would call and no one did. Doesn’t look like these guys are going to honor their warranty. I advise everyone to steer clear of Aire Serv. Note The location that installed my unit was gone a year later, a year after another location open in Calgary where I live but it closed 2 years later. Only one location in Canada is left so I posted my review here even though they are not the ones resposible. I would post on corporate parent but cant find them online.

This company is the worst in customer service. We set up 3 different appointments to have our quarterly check done on our units, 3 times they cancelled the day of the visit. After finally getting them to show up, and as always we “needed” something replaced, this time a capacitor. My husband agreed to the replacement, then the mess started. We found out through our plumbing company that it was evident that the technician hit a pipe leading to the drain to the bathroom on the second floor. It was the biggest mess you have ever seen. The entire sink area (where the pipe was hit exploded and the entire sink area, wall, floors, doors and mirrors looked like a small bomb had gone off. To make matters worse we called our area Air Serv a “neighborly company”. Who offer 24/7 service has yet to contact us regarding our problem…. We’ve had a contract with them for about 2 years, we cancelled our contract and will find a company that is a little bit more neighborly and a company who can at least contact you when you have an emergency. I have pictures of the disgusting mess they caused. Do yourself a favor and find someone who is ready to respond when you have an emergency and it’s not AIR SERV!!!!

My home warranty company (American home shield) contracts with Air Serv. Air Serv was assigned to our A/C issue as indoor temps were rising. When they arrived, they quickly identified that the unit was low on freon. I asked where the leak was and the rep could not identify or confirm there was a leak. The following week, indoor temperatures began to rise again. Air Serv communicated they would not be out until the following week (we were in an extreme heat warning and I have pets). I called another local company who came out immediately and within minutes confirmed that freon was again low and that there was a size 3 leak. I have no idea why the leak was not identified when air serv came out, showed up, billed me $188.25 to address the problem immediately only to have the same issue present again the following week when temperatures were even higher. This has been a terrible experience from beginning to end.

Live in Dalton Ohio don't recommend they charged me $378.00 to put on one boot on my mobile home and had a estimate for another boot to be replaced and the roofing company only charged me $80.00 will not renew my service as a yearly paid customer again.. I'm handicapped lady and $378.00 was a chunk to pay. 😢