Aircraft Spruce & Specialty Co.Reviews of aircraftspruce.com

I bought a carb from AS&SC last spring. Carb did not perform well. Accelerator pump would not pump fuel for starting. I sent it back but carb manufacturer balked. Mr. Jim Irwin personally rectified the situation and issued me a full refund. AS&SC are my only choice for all the parts I needed for my aircraft for over 2 decades!. Highly recommended!

It seems like Aircraft spruce is getting in the habit of click bate on their shipping time frame. Their site will say one thing until you have processed your order and then the delivery either stalls out somewhere or you get a date, weeks or months later for shipment. They are apologetic when you call but that does nothing for my shipment.

I paid but they does not ship it. There site show USD120 for the shipping but they claim $2300 to me.

Been buying here since 2009......happy to say that they are still the same. Great quality, super fast shipping and packaged with care.

I returned an unopened product (the A20 Headset) due to it being a duplicate gift on the assurance directly from the company that I would receive a full refund. Three weeks later, I received an email notification that my product had been received by Aircraft Spruce and a store credit had been applied, less the $200+ restocking fee. If I had known they were going to renege on their word, I would have either kept the headset or sold it myself. It's not the ambiguous return policy or even the money, it's the underhanded manner in which Aircraft Spruce retrieved their product back from me and kept the cash. Shop for your equipment anywhere else.

I ordered a case of oil, I got charged but it never showed up. Aircraft Spruce never answer their phones. I am assuming they are going out of business. Sad to them go...

Got a flight calculator sent me a broken one sent it back 6 months ago still waiting for them to sort it out. I’m 100% sure I got scammed I even paid for shipping to send back. Should have read the reviews first

I bought some Bose X Foam Ear Seals from Aircraft Spruce and Specialty at Oshkosh. The sales person told me they were $19.95 which was clearly marked on the box in large letters. I was surprised to see my credit card statement billed for $30.07. I called and spoke to someone 2 weeks ago who said they'd put in a credit for the mistake. It never happened. I filled out an on line form for their customer service and never got a response. I now have to contest this charge. I am very disappointed with their honesty and lack of customer service and at this point would have to recommend you shop elsewhere.