Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
Air & WaterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free shipping on most orders. Air & Water is a top online retailer of portable electric heaters, garage heaters, ice makers and portable air conditioners. We offer fast shipping, live customer service experts, and a liberal return policy.
Air & Water (air-n-water.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
133 approved reviews, newest moderated first
We bought a nice maker and my wife loves it calls it her girlfriend but it something went wrong with it and I called customer service and they will smooth sailing from there wonderful people to deal with Genefer the best
By Julie Oss F.
Thanks to Christine from Customer Support for her kind assistance.
By Ginette
Christine was so wonderful and easy to work with! Great customer service and great attitude!
By Christin
My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.
By Kevin B.
Great customer service
By Jake C.
Excellent product and service...Thank you!
By Darla McPherson M.
I got my Avalon Air Fryer back in November. I love using it, but a couple a weeks ago it stop working. I called the service number and the experience was effortless. I was told to send the label from the oven a the plug end of the cord. With in a week I had a new replacement oven. I would highly recommend this company.
By Michael
When I had a problem with an ice maker, the company was responsive in sending me a replacement part under warranty.
By KB
