1st time experience
Trying to look at a product and keeps being redirected to review.
By Roderick J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free shipping on most orders. Air & Water is a top online retailer of portable electric heaters, garage heaters, ice makers and portable air conditioners. We offer fast shipping, live customer service experts, and a liberal return policy.
Air & Water (air-n-water.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
133 approved reviews, newest moderated first
Trying to look at a product and keeps being redirected to review.
By Roderick J.
Very easy to navigate on their website
By Erica C.
I just want to order the product. Why am routed towards a review first?
By Tracy L.
Web site is awesome and they really have good prices. I have purchase a couple high ticket items (cigar wineador (x2))the prices are great, customer service is also exceptional as well as the shipping. the one thing that sucks is they have this web site review page that you can't get out of.
By Rodrick
Ordered and got super fast deliver.
By Deb
Very pleased with the fast service for standard shipping! Will be ordering again after Christmas for a humidifier as prices are lower than stores here!!
By Tootie S.
Was not thrilled with my 1st experience dealing with you company. Not what I expected from a Google trusted site. Made purchase, never received any type of info on when item was shipping. So I contacted customer service twice. Both time I got the same generic response about how it takes five working days to ship. That's fine, except I received the package the day I sent the email. I just cant believe no one would actually take a second to look up the order and let me know it has shipped and send me a tracking number. Rather I'm left wondering if my package would make it to me on time for Christmas or if I would have to cancel my order and buy locally as to have it on time. Just overall really poor customer service and commination. Wont buy from again!
By Enver F.
Good, friendly customer service. A week after ordering, I'd never received my shipping tracking info email and was concerned that my order would not arrive by Christmas. The customer support representative not only was very friendly and helpful but she remembered talking to me previously when I placed the order, (she talks to lots of people every day so that was a special bonus) then quickly found my order, verified its arrival date and sent me an email with my tracking number. Which should arrive before Christmas, Thanks!
By Christine E.