American Integrity Insurance GroupReviews of aii.com

Exactly 30 days ago we initiated a claim. Three weeks ago we requested the fans be picked up. They needed to run for 72 hours. We have had them moved to the garage so my 83 year old mother won’t trip over them. Can’t get the adjuster to return our calls. But the claim says resolved and Nexxus got their check for nearly a thousand bucks. Where’s our check so we can get our damages repaired?

My honest xperience is this company is the worst. I read the reviews but didnt want to believe until i had it proven with my own eyes. company and claim adjuster Justin are the worst. I have no words to describe their lack of professionalism, i feel agravated but i wont stop, i will make sure every online portal hears about me and of course I am not going to renew my policy with this rippers.

Terrible customer service, Terrible claim adjusters they send out after two hurricanes (Matthew & Irma) IT Took forever to get compensation from Matthew after going through 6-7 adjusters, a wind engineer and their contractor who came to meet our contractor! Ridiculous!! STILL waiting on answers and compensation for Hurricane IRMA. Adjuster never returns phone calls, makes excuses over and over and offers a little more every few weeks. Why can't they PAY for the coverage you purchased instead of looking for loopholes to get out of paying for your damages. Our roof still leaks from hurricane but refuses to pay only around $500.00 to fix it???? We have patched, replaced shingles, etc. They said it was wind driven rain, Well DUH, that is what a hurricane IS!!!! Windows and doors have water inside but they say that's not covered? I bought the top of the line policy coverage from what I thought? I would never recommend this company to anyone!! NO ONE should have to fight and wait so long to get compensation!!

I had American Integrity for so many years, never had a claim before in June of 2017 I have dishwasher and under the sink likings big time the cabinets were the dishwasher machine and the sink get damaged all wood is mushy,rotten, have mold and the insurance think with $ 3.000 everything is gonna be fix. I m handicap person , I been call the insurance and nobody call me back. This company is a joke the Insurance Commissioner need pay attention to this can of company. My name C C Wood

I have had American Integrity for many years, never wrote a claim. During Hurricane Irma, my home suffered many damages. Water went through my roof when some shingles were blown off and now I have water leaks in my ceiling. Also my roof is sunken, windows and fence broken. The guy that the insurance sent was so unprofessional and told me "oh that's nothing, your brother in law can fix that" obviously taking advantage of a single mom. He thought I will not do anything after the company only approved 370 dollars to fix one of my windows. American Integrity you don't build reputation by words but by actions. It is sad that customers have to hire a lawyer to make you do what you are supposed to do and that is support your loyal clients. This is the time to show your quality as a company. You will lose many clients if you do not redirect your priorities and that should be to be the best insurance company in Florida. The hurricane season is about to start again and I still have my home mess up.

American Integrity Insurance nothing but legal Crooks! Just got my yearly renewal bill from them last year was $1,000 their new bill for 2018 coverage $1,667 that is over a 60% increase in one year. Never had a claim they left me with no choice but to shop around found Florida specialty insurance there quote was $800 and more and better coverage.

If i could offer less than one star I would have done that. This company is very good at collecting premiums and VERY POOR at actually paying claims. FOUR MONTHS AFTER THE HURRICANE WE STILL HAVE NO RESOLUTION TO OUR CLAIM. First they deny that you have that type of coverage- even though the policy specifically states that IT IS COVERED , then they ignore you for a month and a half until you finally contact them, only to be told your claim is CLOSED. Then after posting my experience on social media, they PROMISE to have an SVP contact me...no surprise - that has not happened. I CAN'T WAIT TO BE A MEMBER OF THE CLASS ACTION SUIT THAT PUTS THESE THIEVES OUT OF BUSINESS!!!!!!!! Morgan & Morgan here I come!

Literally the worst insurance company in FL. They denied my claim by sending out an inspector who would agree with them after the first one they sent out did not. The really sad part is my claim was really small. The CEO of this company Bob Ritchie should be ashamed of how his employees conduct business. I guess he is Ok with it as long as he gets out premiums. 🏃🏃 from this company. They literally never speak to you with respect and assume you will not stand up for yourself . I encourage everyone to tell you friends and family to avoid this company at all costs. When you give an honest review on their Facebook page they block you. They still have not sent me my appeal paperwork, they are masters at delay. A good place to spread the word about their poor business practices is at your monthly/annual homeowners meetings.