Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our store was created with a passion for self-expression and inclusivity. We believe in the power of goth apparel to reflect individuality. Moreover, we've crafted a haven for witches, providing a safe space to practice and celebrate their craft. Join us in embracing uniqueness and fostering a community that embraces darkness and magick.
A Gothic Universe (agothicuniverse.com) has 11 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
11 approved reviews, newest moderated first
shipped the wrong item and no response to customer service email
By Liz L.
Response from A Gothic Universe· Dec 28, 2024
Hi Liz, I am not sure why you haven't received my emails. I sent 2 of them to you. I have the correct beanie on it's way to you along with a bag & label to send me the other one back. I'm so sorry for the mix up. I also responded to this review way earlier today. I hope you love the beanie!!
I'm very happy with my dress! The images don't do it justice. Thank you for getting it to me in time for my performance. Also thank you fir the promo code, I'll be back.
By Nevaeh
Response from A Gothic Universe· Sep 30, 2024
Hi Nevaeh, Thank you so much for this review! I hope you had a great performance!
I ordered an item from the online store, but the clothing I received in the mail was completely different from what I ordered. I talked with customer service multiple times over the course of several months but was unable to get this issue resolved. Just an overall frustrating experience I don't plan to repeat.
By Katharine T.
