AG JeansReviews of agjeans.com

I had an small issue with my AG jeans. Initially, AG denied my claim, but then came back and asked for additional information. After sending some photos of the jeans, they determined that the small issue I had was not typical and offered to replace the jeans. I was very pleased with this outcome as I love the way these jeans fit me and and feel. At the time of purchase, I bought 3 different brands, and AG ended up being my favorite by far. I'll definitely be buying more AGs this year. Would recommend.

Using the online ordering system I returned the first pair which did not fit for a store credit to aboid the $10 rerun fee as I planned to order another style but the didn't fit either so they were returned again. Now they refuse to give me my money back and insist in only providing a AG Jeans gift card. I am now out $217.50. Their return policy is nasty. I would never have ordered from them had I known.

AG jeans were my favourite jeans until I die from AG jeans outlet. Until then I had heard a good experience buying them from the stores. they cancelled my order on me, did not apologize, did not give me a full refund. Visa is helping to recoup the loss but ag outlet customer has been awful. Given this experience I will not go back to the stores and buy ag. I will search for a new brand. They destroyed years of loyalty in a matter of moments, without even a thought.

Like another reviewer I’ve spent thousands on AG because they are so comfortable. And how do they reward that customer loyalty? They send me the wrong size and when I try to send back for the correct size they say sorry it was final sale. So they’ve apparently found a unique loophole to trick people - list every size available on sale, then purposely send the wrong size (4 sizes small) because that’s probably all they had in stock. That way they get rid of the weird sizes that nobody buys, and they can refuse to exchange by calling it “final sale”. I’m filing a chargeback and they’ve lost me as a customer for life.

Worst denim company I’ve ever dealt with. Owned a pair of jeans for only a year. I’d probably wear them 4 times a month. I contacted them after I noticed a tear in one seam that was only getting worse. They refused to assist in any way shape or form. After following up requesting a phone call they simply ignored my emails. Avoid AG jeans at all costs. Terrible customer service and terrible quality denim Shame on this company.

Terrible customer service I will never use them again They won’t even do a simple exchange

Good jeans but AG sucks. Nothing is ever in stock. They never have any lengths available other for someone who is 6'4. and their customer service does not exist. I am trying very hard to find another pair of jeans that can be my go-to.

Bought 2 pairs of pants on black Friday sale. The company cancelled one pair with no communication as to why a day later, just saw a partial refund come through. A few weeks went by and I contacted CS a couple times and it seemed like a bot responded with a canned reply saying no status on the order was available and an escalation would occur. I never received the pair that was not cancelled not any communication, so had to dispute the charge with my credit card provider. That action got AG Jeans to cancel the order. If they don’t spend some money to get competent customer service they will continue to lose customers like me who won’t come back.