Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
agiftcustomized.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE.Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing.Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success.A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.
agiftcustomized.com (agiftcustomized.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 121 reviews with 1 star · Clear filters
This company is a scam. I ordered 6 ornaments, which were pictured to appear as if they were 3D. They were not! I paid $21.99 for each ornament, (which was more than I paid for beautiful ornaments from a department store), so they were priced to match what they misrepresented to be of high quality. What arrived was flat, scratched, ugly plastic ornaments. Company will not refund my money.
By MARYELLEN M.
This was the most disappointing bull crap I've ever ordered. The website makes the ornaments look 3D. They're not. I could've made this myself for about $5. So disappointing i effing cried.
By Heather H.
CHEAP AND TACKY!!!! I ordered a christmas ornament that appeard on the website to be three dimensional. It was nothing more than a photo printed on a piece of plastic. This is a complete ripoff. DON'T DO IT!!
By Shelley T.
Product did not have the engraving that I requested. I ordered 2 key chains & 2 ornaments & 4 very small gift boxes & paid $117.83 for everything. I received the order 3 weeks later. (1) the key chains were not a set of 2 like it's shown on their website, it was just 1 single key chain (2) gift boxes were very small, could only hold 1 key chain (3) the 2 ornaments were small & 1 was not engraved as requested (4) I immediately emailed them on October 8th, they responded on October 9th & told me to check the product again because there is a protective film on each of their products, I checked again & emailed a 2nd time to tell them that no protective film are on any of the products I received (5) I received a 3rd email from them on October 10th telling me to check the product again for the protective film, this irritated me, so I sent them a 4th email telling that "no, I am checking the product again & to refund me the $19.99 I PAID for the keychain (6) I got a response on October 15th saying they would send me a replacement, I said no, give me a refund (7) on October 19th, I emailed them again asking for my refund, no response. (8) I had to email them 3 more times before they responded & said they would give my refund (9) on November 10th, still no refund, I emailed them again, that's when they finally gave me back my money. DON'T BUY FROM THIS COMPANY, THEY ARE OVERPRICED, CUSTOMER SERVICE RESPONSE IS POOR & IT TAKES WEEKS BEFORE YOU GET A REFUND!
By Josie M.
I purchased a “customized” Christmas ornament from “A Gift Customized. Com” in September 2025. The impression I had from the site description was that my granddaughter’s face image would be superimposed on a gymnast’s pose. I received the ornament and it was only an ornament of the photo I uploaded. No gymnastics theme. When I contacted their Customer Service (they don’t offer a phone option which is a big problem), they coldly stated that it was my error and their policy was no refund or correction. They showed zero customer service empathy or consideration. No offer to replace the ornament. I recommend that nobody use this company for their customer ornaments. You are taking a big risk.
By George K.
I wish I could give minus stars just to write review. Everyone please DO NOT FALL for this scam. If you still want to order something then probably order one year in advance because there is no possibility that you will receive your package. And don’t even ask for refund, because if you will not get it..you know why because according to their policy you cannot get refund if you receive package within a year..please do not call for the product as well..the quality is pathetic and the size is not as per description.DO NOT WASTE your money .
By nilpa V.
Given 2 different tracking numbers for a gift that was ordered 4-28-25 no gift received yet. Nothing but a run around beware of this company save your money
By Blue smoke T.
Description of complaint: Ordered my husband a Valentines present paid for expedite shipping which was about $40 itself five dollars for a special box just so I didn’t have togo out and get one last minute. My purchase totaled about $69. Ended up getting my husband‘s Valentine’s Day present on February 24. Why pay for expedited if you’re not gonna get it fast. And also items too small for my husband to even wear. I gotta I’m sorry here’s a 15% discount for your next purchase. Hate tell you I’ll never purchase from there again and I will be letting everyone know. Do not buy from this company!!!
By kory B.
